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Open Your Mind to See More Closed Deals

Are you an open minded person sales professional? Most of you reading this will say “Yes, I am open minded” without really thinking through the question.  Now more than ever we live in a world that is constantly changing. Keeping an open mind with your customers, prospects and other stakeholders is critical to your ability to survive and even thrive in this evolving and dynamic business environment. Unfortunately there’s no proven test to determine whether you are truly open-minded but the benefits are indisputable.

Here are just a few benefits of being open-minded:

  • Greater credibility as a fair-minded expert: Keeping an open mind allows an opportunity for you to change with the constantly evolving selling landscape. It doesn’t mean you HAVE to change your beliefs but it means you are at least open to evaluating new ideas and views. You may end up believing even more strongly in your existing ideas but being open means you’ve evaluated all sides of an idea or belief which lends to your credibility with customers and stakeholders.
  • Makes yourself vulnerable which opens the door to more authentic relationships: Having an open mind means you have to admit that you don’t know everything. It means being honest when you don’t know something. This can be uncomfortable as many sales people believe they are expected to be the expert and have all the answers. Many sales people unfortunately divert to the tactic of “overselling” where they sell based on what they hope to be true without verifying instead of simply admitting they don’t know. But seeing the world through an open mind is what makes you vulnerable and being vulnerable is the key to more enriching relationships. This vulnerability can be both terrifying and exhilarating but is required for true authenticity.
  • Strengthens your character: Open-mindedness provides a springboard for new ideas and a baseline that you can build upon, piling one idea on top of another. Being open-minded typically allows for new experiences which collectively make you the person you are and strengthen the beliefs that you hold. It’s very hard to build on experiences without an open mind.
  • Helps you to gain confidence. When you live with an open mind, you are continually learning and experiencing which contributes to a strong sense of self. You are not confined by your own beliefs, or the beliefs of others. You are open to evaluating new ideas without judgement. Imagine going into a new prospect’s environment and truly being open to the experience.  Take the time to learn as much as possible about what is going on there without jumping to a quick solution. Then, and only then, can you really understand what is needed and propose an optimal solution. Over time, your confidence will soar because you will no longer be fearful of the unknown. You will welcome it because it will add to your experience as a seasoned sales and business professional.

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Dear Contact Center Marketing Director

Dear Contact Center Marketing Director,

I’ve been thinking a long time about this and I wanted to write and mention a few annoying things about your contact center. I also have some great suggestions for you on how you can improve your customer service. I’m not saying I have all the answers but as a valued customer I thought you might like to hear from me. I believe these opinions are not just mine, but probably span a large part of your loyal client base. Read More »

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Unicorns and Global Digital Disruption (Part I)

Today, we’re in a digital disruption age where “software is eating the world”, We see “Kingmakers” globally designing, hacking, and producing “Unicorns” that are impacting both your business and Data Center.

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How Are They Doing This?

Well, technology is driving the boom. Smartphones, cheap sensors, and cloud computing are enabling new Internet-connected services that are infiltrating the most tech-averse industries. At our recent Cisco Live, I couldn’t agree more with a common theme “Disrupt or be Disrupted”, because ‘software is eating the world’ in today’s app economy. We see this digitizing and disrupting businesses, countries, and entire industries unrivaled since the Industry Revolution. If you want to learn more, be sure to read Marc Andreessen’s WSJ Op-Ed, where he outlines this phenomenon.

So where do the Unicorns come in?

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Internet of Everything’s Sea-Worthy Innovations Show Potential for All

Though the high seas action of a competitive regatta and the halls of your office may not seem similar, those two worlds suddenly become alike when leaders in both environments use real-time data to steer critical decisions when seconds count for optimum outcomes.

As businesses race to innovate their environments and outpace industry competition, the sheer number of devices comprising the Internet of Things (IoT) – estimated to number 50 billion by 2020 – promises new levels of connectivity and an influx of critical data. This data and the resulting analytics continuously connect an expanding number of people, processes, data and things – the Internet of Everything (IoE).

Cisco recently took IoE to the decks of the Foxy Lady 6 – a fierce competitor in the Asia Yachting Grand Prix, which takes place over the span of six months. In a timeframe of two weeks, a series of IoT sensors, routers and wireless set-ups, and IoE advancements were installed to help the boat’s skipper and crew guide their race strategy and differentiate the Foxy Lady 6 as the competitor to watch.

In the past, data about various race conditions were pulled from a variety of sources. Predictably, this hodgepodge of information sources resulted in time-consuming efforts to sort, filter and organize the data that truly mattered. Now, an entire network Read More »

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Cisco Partner Weekly Rewind – July 24, 2015

Partner-Weekly-Rewind-v2

Each week, we’ll highlight the most important Cisco Partner Ecosystem news and stories, as well as point you to important, Cisco-related partner content you may have missed along the way. Here’s what you might have missed this week:

Off the Top

Raja Sundaram was back on the Partner Blog this week to tell you about the Evolution of Smart Net Total Care. SMARTnet is merging with Smart Net Total Care and Raja was here to explain the ins and outs of the changes, plus lay out for Cisco partners how it creates opportunities for you.

Want to know the benefits from the change, and the next steps for you to take? Read Raja’s blog and let us know what you think. Read More »

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