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Preparation, Optimism, Goodness: 3 Pearls of Wisdom + 1 from the Conference for Women (2015) in Philadelphia

Have you heard the expression, “People don’t remember what you say, they remember how you made them feel?”  Last week, I had the opportunity to participate with more than 8,000 women (80 from Cisco) — in a one-day conference sponsored by Cisco Systems, Inc. and other companies.  There were many amazing speakers who shared their stories of perseverance, optimism and goodness.  I don’t recall everything these presenters had to say, but I certainly remember how they made me feel.  Here are just a few of the great pearls of wisdom from the event.Carli Lloyd_soccer star

Preparation – It’s what defines champions. @CarliLloyd

Carli Lloyd is a star on the U.S. Women’s National Soccer team, a two-time Olympic gold medalist and Most Value Player (MVP) of the 2015 Women’s World Cup champion.  She was always the best player on each of her youth soccer teams, but when she reached the collegiate level, she knew she had to step-up her performance if she was to be a leader.  It was her personal coach who told her she needed to not only improve her soccer skills and game technique, but also her character.  Ouch!  This was tough feedback to accept.  Her coach was wise enough to give Carli this needed correction, but also hope and a goal:  If she Read More »

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Take the Chaos Out of Holiday Shopping and Increase Sales By 50%

‘Tis the season for bold and forward-thinking retailers to try new things! Excitement is building as many innovative retailers focus on areas to make the holiday shopping experience better for their customers.

Enhancing Retail Mobile Apps


Some retailers are using mobile apps to help customers spend less time gathering deals and waiting in line, and more on finding the gifts their friends and family want:

  • Target makes it easy for parents to play Santa by enhancing their kids’ wish list app. This app includes new holiday games and a kid-friendly search function to add products in a “letter to Santa.” Parents then log into adult mode and respond to the letter, buy the presents directly, and share the list with relatives.
  • Kohl’s mobile app lets shoppers gather all their deals in one place by scanning gift cards, Kohl’s Cash, and Yes2You loyalty rewards into a mobile wallet. Customers also enjoy accelerated checkout in stores using Apple Pay.
  • Walmart’s mobile app lets customers build holiday wish lists by scanning items while shopping in stores, which can then be accessed by friends and family members using the app’s search feature. The app also directs consumers who order presents online to pickup locations in the store.

Creating a Better Omnichannel Experience


Retailers are also connecting online and offline channels with technology in the store to make sure customers don’t leave empty-handed:

  • Gamestop helps customers who want to avoid lines at all costs by letting them order products with their mobile app and pick it up in the store. If a shopper starts their shopping journey in the store, sales associates equipped with mobile devices will help them browse the complete online inventory, ship products to their home, and check out quickly with Apple Pay and Android Pay.
  • This year Kohl’s is debuting a “Ready for Pickup” email to alert customers that their order is ready, complete with an in-store map directing them to a pickup kiosk. Customers use just one shopping cart whether they’re shopping from their smart phone, tablet, or desktop.
  • Dick’s Sporting Goods is providing customers with an “Endless Aisle” experience. If an item is sold out in the store, the customer can use a digital kiosk to order the item, or work with a sales associate to have the item shipped to their home, often free of charge.

These innovations are supported by Cisco research on digital shoppers, which confirms that shoppers are very willing to use mobile features related to product research, purchase, delivery, and product support. In fact, 63 percent of customers surveyed would use in-store guidance to navigate to desired products, 60 percent would scan barcodes when shopping, and 49 percent would use mobile payments. Retailers can expect improved satisfaction and conversion by investing in mobile experiences that provide convenience and value to the customer, and avoiding features that complicate the shopper journey.

Cisco has also found that retailers can turn shoppers into omnichannel customers by allowing them to use in-store technology to purchase out-of-stock items. In a previous holiday season, Cisco customer Tesco combined online and in-store shopping experiences to exceed online holiday sales targets and achieved more than 50 percent sales growth.

We’re looking forward to seeing what kind of results progressive retailers will deliver this holiday season. Share what innovative approaches you are seeing in the marketplace and where you are placing your bets this season!

For more innovative retail strategies, see our Top 10 list of how you can create the ultimate shopping experience.




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CCIE : ITD and RISE in CCIE Data Center

ITD and RISE are now part of CCIE Data Center:

Intelligent Traffic Director (ITD) is a hardware based multi-terabit layer 4 load-balancing, traffic steering and services insertion solution on the Nexus 5k/6k/7k/9k series of switches.

Domain Written Exam (%) Lab Exam (%)  
1.0 Cisco Data Center L2/L3 Technologies 24% 27% Show Details
2.0 Cisco Data Center Network Services 12% 13% Hide Details
2.1 Design, Implement and Troubleshoot Service Insertion and Redirection

  • 2.1.a Design, Implement and Troubleshoot Service Insertion and Redirection for example LB, vPATH, ITD, RISE

2.2 Design, Implement and Troubleshoot network services

  • 2.2.a Design, Implement and Troubleshoot network services for example policy drivenL4-L7 services
3.0 Data Center Storage Networking and Compute 23% 26% Show Details
4.0 Data Center Automation and Orchestration 13% 14% Show Details
5.0 Data Center Fabric Infrastructure 18% 14% Show Details
6.0 Evolving Technologies 10% N/A Show Details


To learn about RISE (Remote Integrated Services Engine), please see:

To learn about ITD (Intelligent Traffic Director), please see:


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The Myth of Greenfield Technology Environments

This is part of a series on the evolution of the Cisco Collaboration Cloud platform, exploring the technical and design principles behind its unique architecture.

In the last post in this series, Jens Meggers talked about the huge importance of user experience, and how essential it is to simplify, connect, and delight. Software-as-a-Service (SaaS) is increasingly essential to delivering those three ingredients.

A true SaaS platform can provide continuous delivery, enabling rapid updates of software to make constant improvements on those ingredients. It also enables A/B testing and metrics-driven software development, which can ensure that the product is in fact delivering a great user experience.

The problem is that all of that works fine and well for companies that can get a complete collaboration solution from the cloud. But – the reality is – these types of greenfield environments are not all that common. Most companies have a huge amount of on-premises software. In fact, most of them have a huge amount of on-premises software that provides collaboration functionality. IP PBXs (like our own Unified Communications Manager), email servers, corporate directories – these all exist en-masse on-prem. And for many companies, these products work and work well, with quite a bit of life left in them. Consequently, even for a company that is excited about the user experience that SaaS can deliver, it’s not clear how to get there because they aren’t greenfield. Read More »

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Countdown to Winner’s Circle at IoTWF Starts for 2015 Innovation Grand Challenge

So now the countdown begins to name the winners of our second annual Cisco Innovation Grand Challenge at IoTWF.

Today we unveil the six finalists selected by Cisco judges after a highly complex evaluation process, which started six months ago with 3,000 entries from more than 100 countries. I am calling these next-generation innovators, the Super Six.

AlexGIoTWFGrandChallengePic1The Super Six finalists are vying for three coveted spots in the ultimate winner’s circle at the IoT World Forum in Dubai on Dec. 8. In the weeks running up to the 2015 finals, all eyes will be on these ingenious entrepreneurs and startups. Their solutions are pushing the boundaries of what’s possible to improve the world around us through the power of the Internet of Things (IoT). Read More »

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