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Jill Perez

Leader, CX Solutions Marketing

Customer Experience

Based in the Atlanta area, Jill Perez is the Leader of CX Solutions Marketing for Business Critical Services. Leading up to Cisco, her career spans over two decades of proven solutions marketing experience across some of the largest software and high technology companies in the industry, including BMC Software, MCI WorldCom, and Premiere Global Services.

Articles

March 25, 2022

CUSTOMER EXPERIENCE

Overcome Barriers in Manufacturing IT to Advance Digital Transformation

Cultural barriers impede manufacturing digitization. The Business Critical Services team collaborates with manufacturers to help them comfortably adapt to change, giving leadership more time to evolve culture, run their businesses, and accelerate transformation.

March 15, 2022

CUSTOMER EXPERIENCE

3 Risks Healthcare IT Need to Mitigate to Deliver a Better Digital Experience

Can you remember a time when telehealth appointments were the exception and not the rule? Oh, how things have changed! Recent developments have caused a surge in the number of providers, hospitals, and healthcare facilities establishing a virtual healthcare model—creating a new need to deliver reliable digital experiences for both their patients and healthcare providers. […]

March 9, 2022

CUSTOMER EXPERIENCE

3 Strategies for Service Providers to Overcome Tech Talent Shortages

Service providers are focused on connecting workforces and cultures while closing technology skills gaps being widened by an aging workforce. See how Cisco Business Critical Services can help.

March 3, 2022

CUSTOMER EXPERIENCE

5 Key Challenges Financial Services IT Face in 2022 and Beyond

To help define the scope of finance services IT priorities, Cisco has identified five key challenges that must be overcome to realize growth expectations.

February 28, 2022

CUSTOMER EXPERIENCE

Public Sector: Five Steps to Accelerate Digital Transformation Towards eGovernment

There is increasing pressure on the public sector to advance the transition to digital government. Here are five key accelerators that Government IT leaders can leverage to accelerate digital transformation towards the vision of full eGovernment.

February 24, 2022

CUSTOMER EXPERIENCE

Harness the Power of Observability to Deliver Exceptional Digital Experiences

Cisco Business Critical Services has launched three new offers designed to help you accelerate the creation and execution of a full-stack observability strategy with AppDynamics, Intersight, and ThousandEyes.

February 8, 2022

CUSTOMER EXPERIENCE

5 Key Challenges that can Make or Break Your Financial Services IT Initiatives in 2022

Financial services growth stems from users capitalizing on an emerging digital economy. That demand brings security threats, new regulations, and increased expectations. We have identified five key challenges that financial services IT must overcome this year to realize their growth expectations.

February 3, 2022

CUSTOMER EXPERIENCE

Technology and IT Expertise You Need to Digitally Compete and Win

Welcome to a new year dawning in the age of the pandemic, which promises to be filled with new technology demands your organization will need to master.  Whether it’s quickly developing new app experiences to delight customers or creating a more connected hybrid work model, fulfilling these digital demands is key to providing superior experiences […]

January 25, 2022

CUSTOMER EXPERIENCE

Digital Agility: Drive Growth Through Engaging Digital Experiences

Organizations who drive digital agility can maintain business continuity, remain competitive in changing markets, and transform business and IT strategies for growth while providing delightful digital experiences for internal and external audiences. See how!