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Jon Heaton

Director, IT

Cisco IT - Networking Engineering and Operations

I've been in technology my entire career, starting with 15 years in the Telecom Sector in various positions ranging from Network Operations to Project Management, Software Development and Technology Architecture before migrating over to Networking and Cisco. My tenure at Cisco began almost twenty years ago. The first seven were spent in various marketing positions in the voice sector, both Service Provider and Enterprise. The last several years have been as an IT Architect in the Voice and Video domain followed by managing several IT functions. Currently I lead the Customer Zero Engineering team for Branch and Campus. Our team are some of the first people to play with new technology that can truly change the way that we live, work, play and learn. I grew up in Maryland and went to Georgia Tech in Atlanta for my BSIE. The years in Telecom were spent in many cities: Washington DC, Dallas, Raleigh, Atlanta, Tampa, and now back to Raleigh in working for Cisco.

Articles

February 9, 2026

CISCO ON CISCO

Cisco IT’s observability transformation: From fragmented data to unified insights

5 min read

Learn how Cisco IT uses Splunk and ThousandEyes to unify observability, reduce major incidents by 25%, and accelerate AIOps for proactive remediation.

October 20, 2025

CISCO ON CISCO

Cisco IT’s network observability transformation

4 min read

Read how Cisco IT rapidly created and deployed a scalable observability system, delivering unified, actionable insights across its network environment.

April 27, 2021

NETWORKING

Leveraging Insights from Cisco DNA Spaces for Safe Return to Work

2 min read

Learn how Cisco is returning to the office safely by leveraging Cisco DNA Spaces, Meraki Cameras and Webex endpoints.