Jon Heaton

Manager, IT

Cisco IT - Customer Zero

I've been in technology my entire career, starting with 15 years in the Telecom Sector in various positions ranging from Network Operations to Project Management, Software Development and Technology Architecture before migrating over to Networking and Cisco. My tenure at Cisco began almost twenty years ago. The first seven were spent in various marketing positions in the voice sector, both Service Provider and Enterprise. The last several years have been as an IT Architect in the Voice and Video domain followed by managing several IT functions. Currently I lead the Customer Zero Engineering team for Branch and Campus. Our team are some of the first people to play with new technology that can truly change the way that we live, work, play and learn. I grew up in Maryland and went to Georgia Tech in Atlanta for my BSIE. The years in Telecom were spent in many cities: Washington DC, Dallas, Raleigh, Atlanta, Tampa, and now back to Raleigh in working for Cisco.


April 27, 2021


Leveraging Insights from Cisco DNA Spaces for Safe Return to Work

Learn how Cisco is returning to the office safely by leveraging Cisco DNA Spaces, Meraki Cameras and Webex endpoints.

September 14, 2020


Managing a safer return to work with Cisco DNA Spaces — An early report

As pandemic restrictions ease, we’re working to manage a safer return to the office. Our strategy includes monitoring workspace density using Cisco DNA Spaces in 20 Cisco offices, including several in Asia Pacific and Europe. Here are our experiences after the first few months, and what’s ahead.

July 20, 2020


Helping to keep employees safe by measuring workspace density with Cisco DNA Spaces

In collaboration with Chris Groves Employee safety is top of mind as pandemic lockdowns ease and we gradually welcome employees back to the office. We’ll bring back employees in waves, starting with the 20-30% of employees whose jobs require them to be in the office, like engineers with hands-on responsibilities for development, testing, and operations. […]