Jon Heaton

Manager, IT

Cisco IT - Customer Zero

I've been in technology my entire career, starting with 15 years in the Telecom Sector in various positions ranging from Network Operations to Project Management, Software Development and Technology Architecture before migrating over to Networking and Cisco. My tenure at Cisco began almost twenty years ago. The first seven were spent in various marketing positions in the voice sector, both Service Provider and Enterprise. The last several years have been as an IT Architect in the Voice and Video domain followed by managing several IT functions. Currently I lead the Customer Zero Engineering team for Branch and Campus. Our team are some of the first people to play with new technology that can truly change the way that we live, work, play and learn. I grew up in Maryland and went to Georgia Tech in Atlanta for my BSIE. The years in Telecom were spent in many cities: Washington DC, Dallas, Raleigh, Atlanta, Tampa, and now back to Raleigh in working for Cisco.


April 27, 2021


Leveraging Insights from Cisco DNA Spaces for Safe Return to Work

2 min read

Learn how Cisco is returning to the office safely by leveraging Cisco DNA Spaces, Meraki Cameras and Webex endpoints.