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Tony Colon

Senior Vice President, Customer Experience (CX)

CX Engineering and Product Incubation

Tony Colon leads a team of 1,200 engineers, designers, researchers and product management experts across the globe. CX Engineering & Product Incubation serves as a digital innovation engine, fueling Cisco's transformation from a hardware-centric company to one that is leading the way in meeting customers' changing needs through cloud and As-a-Service offerings. They are focused on developing compelling offers to drive recurring revenue for Cisco. Under Tony’s leadership, the team has reimagined the experience customers and partners have when engaging with Cisco technology. The CX Success Tracks suite of services digitally connect customers with the right expertise, insights and learning at the right time, accelerating time to value of their technology investments. These benefits are accessed through the CX Cloud, a single digital interface that provides a personalized, use-case guided approach that speeds achievement of defined business outcomes, across architectures. Tony is a strong believer that the best companies instill as a core foundation a culture that embraces diversity, cares for its people, and is committed to helping others. He is a champion for life-long learning, with his signature motto, "Always be learning; Always be coachable." He is also active in a number of social and professional causes. Inside Cisco, he is the executive sponsor for the Men for Inclusion employee network and the Latinx Conexión community. He serves on the advisory boards of the March of Dimes and the Hispanic IT Executive Council (HITEC) and is a member of the Forbes Technology Council. Tony was named to the HITEC 100 list in 2019 and selected as a 2019 Gender Equality Superhero by Fairygodboss. He is an industry influencer on topics of inclusion and diversity, leadership, creating strong team culture, addressing IT skills and talent gaps, as well as innovations in cloud computing and agile delivery. Prior to joining Cisco, Tony served as the senior vice president for Success Cloud Product Management & Innovation at Salesforce. Earlier, he co-founded a successful social business platform venture and served as chief architect for eGain Communications.

Articles

July 21, 2021

CUSTOMER EXPERIENCE

CX Cloud energizes large-scale digital transformation at Enel

A conversation with global energy giant Enel Group, a company committed to transforming for a cleaner, more sustainable future with Cisco CX Cloud.

October 6, 2020

CUSTOMER EXPERIENCE

Fueling Digital Transformation in Today’s World

Today is CX Day. How does Cisco Customer Experience (CX) fuel success for our customers, especially during a pandemic? We asked Tony Colon, SVP of CX Engineering & Product Incubation, about Cisco’s accelerated digital transformation and new ways of meeting customer needs and innovating in today’s world.