Cisco Blogs


Cisco Blog > Partner

Cisco ONE Software & Meraki Drive Opportunities for the Cisco Partner Ecosystem

As the Cisco Partner Ecosystem continues its growth, and customers transform IT to increase business outcomes, we want to create opportunity for our partners so they can choose what makes sense for their business, and pick the roles they want to play in the marketplace.  A priority is driving partner success around new consumption models and software, as well as cloud.

Today at the Cisco Live event in Milan, Italy, we are announcing an expansion of our offers into infrastructure software with the launch of Cisco ONE Software, which presents a large opportunity for partners.  You can learn more reading John Brigden’s blog also posted today.

We are also announcing the re-launch of Cisco Meraki as an enterprise class, cloud-managed IT solution.  When Meraki was acquired, it was identified as an excellent area within Cisco for growth in the midmarket and predominantly for wireless. However, with more than 20 hardware product updates and more than 40 software releases in two years, we are not only seeing Meraki succeed in midmarket, but in the enterprise space as well. Our customers are not only deploying Meraki for Wi-Fi but as a broader network, security, and mobility management solution. Cisco’s Rob Soderbery provides more details in his blog here.

We realize that software is core to this new era of business, and I want you to know that software is core to Cisco. Let me delve into the details of what this means to partners. Read More »

Tags: , , , , , ,

Introducing Cisco ONE Enterprise Cloud Suite

Forrester research indicates that private cloud has entered into the formal IT portfolio by becoming a core part of data center strategy.   I have been writing about the sea change underway in private cloud.  This sea change means that automating the provisioning of virtual machines and their infrastructure is inadequate in a world where your users  expect continuous delivery.

Application developers want to accelerate application stack design and deployment.  Your customers expect to consume applications and their supporting infrastructures on-demand and take delivery within minutes.

Doubt this fact?  I consistently hear from senior executives about the growth of shadow IT within their organizations simply because the data center cannot meet delivery expectations.

At CiscoLive Milan today, the Cisco ONE Enterprise Cloud Suite was introduced.  I can hear your response now…..What another cloud management platform? So I will respond:  no way!

Many of today’s solutions are simple toolkits that require IT administrators to customize and maintain integrations between tools, processes, applications and teams.  IT needs to become software and infrastructure engineers.  End users have expectations of simplicity and out-of-box operation and these tools simply frustrate meeting end users expectations.

Cisco ONE Enterprise Cloud Suite is an engineered software solution not a platform. It delivers a hybrid-ready private cloud software solution that contains out-of-box installation and content.  There are out-of-box utensils designed specifically to accelerate the design and deployment of your existing and cloud-first applications – across private and hybrid environments.  Learn more by watching this video.

Read More »

Tags: , , , , , , , , , , , , , ,

“Who Can it Be Now?” is No Longer a Legitimate Question in the Call Center

blog image ZT call center 1_2015In 1982, the Australian group Men at Work reached the #1 spot on the Billboard music charts with a song titled “Who Can it Be Now?” The accompanying early MTV-era video proved to be extremely popular, portraying a visitor to an apartment peering through a keyhole. And it didn’t hurt that lead singer Colin Hay had a very interesting set of eyes to feature in the short. In case you haven’t seen this classic, check it out here:

Unfortunately, the very same paradigm hinders today’s customer-experience strategies. We invite customers to our businesses, and when they arrive we often ask the equivalent question: “Who are you?” This is still true in today’s contact centers, where customers are asked to self-identify through any number of authentication processes.

What’s difficult to grasp is that many Read More »

Tags: , , ,

What Do Technical Sales People need to achieve Maximum Success?

Ask any salesperson who sells technical products or services about their daily routine and they will tell you “There is no such thing as a daily routine”.  Technology sales professionals often find themselves addressing product or service issues, researching customers and prospects, cold-calling leads, tracking sales performance against goals, visiting with clients, completing paperwork, analyzing reports, collaborating with engineering teams, developing solution configurations and much more each and every day.

These sales people often feel fragmented because they are stretched in so many different directions. As a result of wearing so many different hats, technical sales people often don’t focus enough time on what’s really important: selling and closing new business for the company.

Now, all of the aforementioned tasks are important to the success of a sales person or sales team but HOW they are accomplished and WHO handles them is the big question.  Developing a holistic support model that salespeople can leverage is the key to maximum success.  But not every business has the resources available to unburden their sales teams from many of the non-revenue focused tasks that can suck the energy out of a sales professional. Read More »

Tags: , , ,

A Magical Squared Moment

One of the problems we’re working to solve with Project Squared is to enable teams to work much more flexibly – any time, any place, any device. We believe that ad-hoc conferencing is a key part of this, which is why it features prominently in the application right now. I had a great experience – magical almost – with the app last week, and I wanted to share it with you.

A few developers, product managers, designers, and I were in a Squared Room, heatedly discussing the right user experience for a new feature we are considering adding to the app. The chat conversation was coming in bursts throughout the day. Around evening time in California, the discussion started up again. One of the participants was about to get in his car to drive home, so he took a gamble and hit the “call” button. It was actually quite late for me (I’m on the east coast), so I initially ignored the incoming invite, assuming others would as well. However, I saw that the call was still going on a few minutes later, so obviously something was going on. I was on my mobile, but figured I’d pop in and see what was happening. So, I clicked the join button.

When I joined, there was a heated discussion going. Four other folks were live in the call having an argument. The initiator of the call was still driving – thankfully his phone was lying down next to his seat and not in his hand! One of the others was outside a restaurant waiting to be seated. The other two were in a conference room in the office, working on some UX sketches on a whiteboard. We talked for about ten minutes, and actually made some good progress. The fellow in the restaurant reported a similar experience to mine – he initially ignored the request for the group call because he was at a restaurant. But seeing that the call was continuing, he jumped in to check it out.

Read More »

Tags: , , ,