Cisco Introduces Cloud-based Webex Contact Center Portfolio at annual Cisco APJC Contact Centre Symposium
Omar Tawakol debuts Cisco direction for global, scalable, and cloud-based contact center to meet needs of all companies.
Cisco’s Single Platform and Unified App Make a More Human Approach to Transforming your Workplace
Introducing Cisco’s Single Unified Platform that provides employees with all the collaboration tools they need with just one, modern, unified application.
What Customers Want: Three Ways to Measure the Voice of the Customer
To succeed in today’s competitive economy, addressing customers’ needs quickly, proactively and effectively isn’t just an option, it’s critical to business survival.
Quality and Our Thousand-Step Journey
We take this responsibility of powering complete businesses very seriously: product breadth, scalability, security, but more fundamentally - quality. Gain a behind-the-scenes view to how Cisco engineering is continuously improving quality.
Time for a (Reality) Checkup: Are Your Customers Healthy?
Creating customer loyalty is a race against time. It’s been said that after 90 days a business only has a 10% chance of making the customer loyal. Therefore, once that clock starts ticking, value realization must occur quickly or a high probability exists that you will lose the customer. Customer health is a prediction of […]
Make Some New Friends: Jimi Hendrix and Customer Experience Part 2
Do the names Linda Keith and Chas Chandler ring a bell? Well, without their influence, we may have never heard of Jim Hendrix. In May 1966,...
Back to the Future in 2015: Marty McFly’s Contact Center
In the 1989 movie Back to the Future II, Michael J. Fox’s character Marty McFly travels to the year 2015. He sees a future with hover boards, holograms, flat-screen TVs, and video calls. Not bad for predictions made over 25 years ago! But the movie didn’t give us a glimpse of what a contact center […]
An Architectural Approach to Location-Based Services
When was the last time you looked at your mobile device? Minutes ago? Seconds ago? We can’t seem to live without them, and in the consumer space, new mobile services...