customer satisfaction

4 min read

Omar Tawakol debuts Cisco direction for global, scalable, and cloud-based contact center to meet needs of all companies.

4 min read

Introducing Cisco’s Single Unified Platform that provides employees with all the collaboration tools they need with just one, modern, unified application.

3 min read

To succeed in today’s competitive economy, addressing customers’ needs quickly, proactively and effectively isn’t just an option, it’s critical to business survival.

2 min read

We take this responsibility of powering complete businesses very seriously: product breadth, scalability, security, but more fundamentally - quality. Gain a behind-the-scenes view to how Cisco engineering is continuously improving quality.

2 min read

Creating customer loyalty is a race against time. It’s been said that after 90 days a business only has a 10% chance of making the customer loyal. Therefore, once that clock starts ticking, value realization must occur quickly or a high probability exists that you will lose the customer. Customer health is a prediction of […]

1 min read

Do the names Linda Keith and Chas Chandler ring a bell? Well, without their influence, we may have never heard of Jim Hendrix. In May 1966,...

2 min read

In the 1989 movie Back to the Future II, Michael J. Fox’s character Marty McFly travels to the year 2015. He sees a future with hover boards, holograms, flat-screen TVs, and video calls. Not bad for predictions made over 25 years ago! But the movie didn’t give us a glimpse of what a contact center […]

2 min read

When was the last time you looked at your mobile device? Minutes ago? Seconds ago? We can’t seem to live without them, and in the consumer space, new mobile services...