customer satisfaction

November 6, 2019


Cisco’s Single Platform and Unified App Make a More Human Approach to Transforming your Workplace

4 min read

Introducing Cisco’s Single Unified Platform that provides employees with all the collaboration tools they need with just one, modern, unified application.

August 31, 2018


What Customers Want: Three Ways to Measure the Voice of the Customer

3 min read

To succeed in today’s competitive economy, addressing customers’ needs quickly, proactively and effectively isn’t just an option, it’s critical to business survival.

June 13, 2017


Quality and Our Thousand-Step Journey

2 min read

We take this responsibility of powering complete businesses very seriously: product breadth, scalability, security, but more fundamentally - quality. Gain a behind-the-scenes view to how Cisco engineering is continuously improving quality.

January 27, 2017


Time for a (Reality) Checkup: Are Your Customers Healthy?

2 min read

Creating customer loyalty is a race against time. It’s been said that after 90 days a business only has a 10% chance of making the customer loyal. Therefore, once that clock starts ticking, value realization must occur quickly or a high probability exists that you will lose the customer. Customer health is a prediction of […]

December 17, 2015


Make Some New Friends: Jimi Hendrix and Customer Experience Part 2

1 min read

Do the names Linda Keith and Chas Chandler ring a bell? Well, without their influence, we may have never heard of Jim Hendrix. In May 1966,...

February 9, 2015


Back to the Future in 2015: Marty McFly’s Contact Center

2 min read

In the 1989 movie Back to the Future II, Michael J. Fox’s character Marty McFly travels to the year 2015. He sees a future with hover boards, holograms, flat-screen TVs, and video calls. Not bad for predictions made over 25 years ago! But the movie didn’t give us a glimpse of what a contact center […]