customer satisfaction

June 13, 2017


Quality and Our Thousand-Step Journey

We take this responsibility of powering complete businesses very seriously: product breadth, scalability, security, but more fundamentally - quality. Gain a behind-the-scenes view to how Cisco engineering is continuously improving quality.

January 27, 2017


Time for a (Reality) Checkup: Are Your Customers Healthy?

Creating customer loyalty is a race against time. It’s been said that after 90 days a business only has a 10% chance of making the customer loyal. Therefore, once that clock starts ticking, value realization must occur quickly or a high probability exists that you will lose the customer. Customer health is a prediction of […]

December 17, 2015


Make Some New Friends: Jimi Hendrix and Customer Experience Part 2

Do the names Linda Keith and Chas Chandler ring a bell? Well, without their influence, we may have never heard of Jim Hendrix. In May 1966,...

February 9, 2015


Back to the Future in 2015: Marty McFly’s Contact Center

In the 1989 movie Back to the Future II, Michael J. Fox’s character Marty McFly travels to the year 2015. He sees a future with hover boards, holograms, flat-screen TVs, and video calls. Not bad for predictions made over 25 years ago! But the movie didn’t give us a glimpse of what a contact center […]