Voice of the Customer
Cisco Introduces Cloud-based Webex Contact Center Portfolio at annual Cisco APJC Contact Centre Symposium
Omar Tawakol debuts Cisco direction for global, scalable, and cloud-based contact center to meet needs of all companies.
What Customers Want: Three Ways to Measure the Voice of the Customer
To succeed in today’s competitive economy, addressing customers’ needs quickly, proactively and effectively isn’t just an option, it’s critical to business survival.
Manufacturing New Business with the Internet of Everything
In a recent article for Manufacturing Digital, “Cisco highlights Internet of Everything potential in 2014,” the manufacturing industry has been touted as a one of the top sectors benefitting from the Internet of Everything (IoE) and Internet of Things (IoT) trends. Along these lines, I recently discussed the transformative power of IoT in manufacturing in […]
São Paulo International Airport (GRU) Gets Ready for Some Fútebol with Wireless Network Upgrades
This is a customer perspective guest blog contributed by Zack Sterngold, Boingo Wireless Vice President, Americas. The largest airport in South America, Brazil’s São Paulo-Guarulhos International Airport (GRU), is primed to become one of the world’s most popular destinations. Already an international business hub, Brazil will grow in popularity as a tourist mecca, as travelers […]
Failure is not an Option! Real Madrid & Cisco Continue to Innovate and Partner for a Winning Formula
"We (Real Madrid), with our experience & ideas on how to grow in the sports and entertainment world, and you (Cisco) with your technology, innovation and revenue models… our collaboration,...