Cisco Blogs
Monica Koedel
Monica Koedel
Sr. Director of Digital Experience
ONEx
Monica Koedel has played an instrumental role in advancing the organization's ongoing, company-wide digital transformation. As Senior Director, Digital Experience, she oversees a high-performing team of experience developers and digital marketers with a mission to design and deliver a fully-connected experience for customers and partners across their entire relationship lifecycle with Cisco. Recognized for her results-oriented leadership, she has been tasked with building a massive data-driven infrastructure and methodology to connect engagement points and self-serve resources across the enterprise, ensuring the experience customers have with Cisco and our partners is unparalleled in the industry. In 2017, Monica was named one of DMN’s 40Under40 leaders. She has earned a number of industry honors including the SiriusDecisions ROI Award along with multiple Oracle Markie Awards. A featured speaker at industry events, Monica is a contributing member of the Forbes Communications Council.
Articles
As a central part to Customer Experience, Cisco Community has been reimagined to bring community members a more connected digital experience and an enhanced go-to destination; enabling them to achieve their own definition of success - by addressing their most pressing post-purchase needs.
The Cisco Community has become central to customer experience. This month we surpassed 1M registered Cisco Community members, who collaborate with their peers to help use and optimize their purchases.
In today’s digital world, businesses use data every day to increase cross-sell opportunities, re-target customers, grow loyalty, boost profits and create a seamless customer experience (CX).
To succeed in today’s competitive economy, addressing customers’ needs quickly, proactively and effectively isn’t just an option, it’s critical to business survival.
