Monica Koedel

Sr. Director of Digital Experience


Monica Koedel has played an instrumental role in advancing the organization's ongoing, company-wide digital transformation.

As Senior Director, Digital Experience, she oversees a high-performing team of experience developers and digital marketers with a mission to design and deliver a fully-connected experience for customers and partners across their entire relationship lifecycle with Cisco. Recognized for her results-oriented leadership, she has been tasked with building a massive data-driven infrastructure and methodology to connect engagement points and self-serve resources across the enterprise, ensuring the experience customers have with Cisco and our partners is unparalleled in the industry.

In 2017, Monica was named one of DMN’s 40Under40 leaders. She has earned a number of industry honors including the SiriusDecisions ROI Award along with multiple Oracle Markie Awards. A featured speaker at industry events, Monica is a contributing member of the Forbes Communications Council.


December 8, 2022


Cisco Community: Smarter, More Connected Digital Experiences

2 min read

As a central part to Customer Experience, Cisco Community has been reimagined to bring community members a more connected digital experience and an enhanced go-to destination; enabling them to achieve their own definition of success - by addressing their most pressing post-purchase needs.

September 15, 2021


Celebrating One Million Cisco Community Members

3 min read

The Cisco Community has become central to customer experience. This month we surpassed 1M registered Cisco Community members, who collaborate with their peers to help use and optimize their purchases.

September 24, 2018


How to Turn Data Into Something Meaningful

2 min read

In today’s digital world, businesses use data every day to increase cross-sell opportunities, re-target customers, grow loyalty, boost profits and create a seamless customer experience (CX).

August 31, 2018


What Customers Want: Three Ways to Measure the Voice of the Customer

3 min read

To succeed in today’s competitive economy, addressing customers’ needs quickly, proactively and effectively isn’t just an option, it’s critical to business survival.