Cisco Introduces Cloud-based Webex Contact Center Portfolio at annual Cisco APJC Contact Centre Symposium
Omar Tawakol debuts Cisco direction for global, scalable, and cloud-based contact center to meet needs of all companies.
AI and machine learning are here—is your workforce ready?
Retail banks are running with artificial intelligence and machine-learning technologies. Armed with these tools, they’re adding speed and ease to banking, completely transforming the customer experience.
Wrapping Our Minds Around AIOps
What’s your verdict on AI so far? Is it a good thing? A bad thing? A scary thing? I suspect that most of us—even those employed in the tech sector—are...
Consistent AI: The Journey Together
The Kubeflow project has made a tremendous progress, and it is awesome to be recognized as Google Cloud Technology Partner of the Year in the Container category for a second year.
The 5 Technologies that will Change Networking in 2019
This year, several emerging networking technologies will fundamentally impact how businesses and their employees connect. Good news is that each technology represents a solid opportunity for vast improvement.
Accelerating Enterprise AI with Network Architecture Search
AI/ML is a dominant trend in the enterprise. While AI/ML is not fundamentally new, the ubiquity of large amounts of observed data, the rise of distributed computing frameworks and...
Dawn of the AI Era – The Time is Now, According to New Readiness Index
As an IT leader, how much of your budget do you typically spend to keep the lights on? 30 percent? 40 percent? Try 78 percent.