Cisco Customer Experience (CX)
Transform Customer Experiences and Network Efficiencies with NetOps Automation
Automating NetOps can help organizations address massive shifts toward digital transformation, managing multi-vendor and hybrid infrastructure and service request queues.
Dealing with Darwin: Charting Your Service Provider Network Evolution
Network evolution is a journey, not a destination, so it’s crucial to innovate in all stages of your network lifecycle. A strategic partner can make that journey go more smoothly.
An always-on strategy to find extraordinary talent for CX Centers Americas
TCE (Technical Consulting Engineer) come from all walks of life, so we want to make the best of their talent journey. We have designed two streams of engagement based on the emerging talent and professional hires.
Navigating the Waves of Change with Customer Experience (CX) for Partner Success
To navigate properly, captains must have a thorough knowledge of the boat and its inner workings. We take the same approach with CX Partner Success, helping our partners build a sustainable CX practice with higher customer satisfaction and loyalty, recurring revenue, and expanded opportunity.
How to Leverage Proactive Cybersecurity to Drive Growth in Today’s Hybrid World
A recent study showed that those who outperformed their peers by as much as $700 million annually made cybersecurity the foundation of their growth strategy. See what steps you can take today to proactively secure digital experiences of tomorrow.
Overcome Barriers in Manufacturing IT to Advance Digital Transformation
Cultural barriers impede manufacturing digitization. The Business Critical Services team collaborates with manufacturers to help them comfortably adapt to change, giving leadership more time to evolve culture, run their businesses, and accelerate transformation.
3 Risks Healthcare IT Need to Mitigate to Deliver a Better Digital Experience
Can you remember a time when telehealth appointments were the exception and not the rule? Oh, how things have changed! Recent developments have caused a surge in the number of providers, hospitals, and healthcare facilities establishing a virtual healthcare model—creating a new need to deliver reliable digital experiences for both their patients and healthcare providers. […]
3 Strategies for Service Providers to Overcome Tech Talent Shortages
Service providers are focused on connecting workforces and cultures while closing technology skills gaps being widened by an aging workforce. See how Cisco Business Critical Services can help.
5 Key Challenges Financial Services IT Face in 2022 and Beyond
To help define the scope of finance services IT priorities, Cisco has identified five key challenges that must be overcome to realize growth expectations.