Cisco Customer Experience (CX)
Software Development and Agile Can Be at Odds
CX is entering year two of a transformation that includes the adoption of Agile processes across a large global team. Agile is being mapped to business processes, engineering processes, and onwards. Though there are benefits, software development and Agile can be at odds.
The Must-Know Techniques to Prevent IT Downtime
IT outages cost organizations an extraordinary sum: $700 billion a year in North America alone. To avoid them, you need a stable, secure network. Learn the basics of preventing an incident, conducting a review, and tapping into global intelligence to improve your performance.
Fueling Digital Transformation in Today’s World
Today is CX Day. How does Cisco Customer Experience (CX) fuel success for our customers, especially during a pandemic? We asked Tony Colon, SVP of CX Engineering & Product Incubation, about Cisco’s accelerated digital transformation and new ways of meeting customer needs and innovating in today’s world.
Getting Back to the Human
“My biggest New Year’s resolution is getting back to the human.” What began as a personal resolution became a business imperative for my entire team during the pandemic.
Why SOAR Is a Compelling Proposition for Your IT Security
An emerging security operations and incident response approach, called Security Orchestration, Automation, and Response (SOAR), is rapidly gaining traction. In this article, we discuss the current state of SOAR and why it is touted as the future of IT security.
How Leading Businesses Are Using Analytics to Enhance Their IT
Did you know operational efficiency is the top priority for IT teams today? Because of this, IT leaders say a more reliable infrastructure is a critical step for achieving strategic business priorities. Learn how advanced analytics and insights can help your IT teams confidently optimize your technology’s performance, while providing the assurance of insights into hidden risks.
When the crowds return, we’ll be ready!
While so many large-scale events have been put on pause during 2020, what hasn’t stopped is Cisco’s efforts to continue to innovate when talking about High-Density Wi-Fi.
Reimagine what’s possible for our customers and partners at Cisco IMPACT
At Cisco IMPACT, our entire global sales team, along with our Cisco executives and business leaders, come together to learn, strategize, celebrate, and innovate. Learn how Customer Experience is at the top of Cisco’s strategy re-imagining the possibilities for our customers and partners.
Looking For IT Expertise? Start With These 3 Criteria
IT departments are more important than ever to business, but they’re also stretched for resources. Thankfully, there’s a solution. Here are three tips on how to choose the right IT vendor, who’ll help you achieve higher performance so you can confidently accelerate transformation goals.