Cisco Customer Experience (CX)

3 min read

The threat of cyberattacks in healthcare continues to grow as the industry faces the arduous task of securing highly valuable and sensitive information in Electronic Health Record (EHR) systems. Learn how to implement a strategy of microsegmentation to better secure your EHR system.

3 min read

Challenging times often create the best opportunities. I cannot deny that the past few years have been challenging for everyone; from Covid-19 to lockdowns, supply chain disruptions to war and a bubbling energy crisis. Companies the world over have had to navigate many storms, particularly in EMEA in the wake of the war in Ukraine. It is times like these that companies need to increase efficiency and be agile to boost productivity. At CX EMEA, Automation is a key driver for growth, which is one of the reasons we launched ‘Digitize Delivery’ to help our customers save time, money, and speed up Implementations and Operations all in one fell sweep. It has proved to be a game-changer: speeding up digital transformation at a rapid pace.

3 min read

User Experience Researcher Sandra L. made a career pivot to Cisco and celebrated her first anniversary by sharing her biggest learnings from the past year.

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Security has become a C-suite topic, a business problem that requires dedicated resources to improve security resiliency. Cisco is taking a risk-based approach to tackle security problems: look at the threat, the vulnerability, the probability, and the impact of a threat (or threats) and then fortifying defenses, operations, and continuity plans accordingly.

5 min read

We have launched Cisco’s Partner Experience (PX) Cloud in General Availability (GA) worldwide! Starting this week, Cisco partners that resell Success Tracks will now get automatic access to the PX Cloud platform, the Cisco CX single pane of glass, to manage customers' lifecycles.

3 min read

Cisco CX Business Critical Services optimizes OTE Group’s customer onboarding journey with an automated customer provisioning process, leading to increased customer satisfaction and cost savings.

3 min read

When Senior Program Manager Bobby M. lost his husband, he was shocked by the lack of support services for the LGBTQ community. Through Cisco's support and using Time2Give, he's rebuilt a happy life and is helping others do the same.

2 min read

Cisco felt like family from Day One to Customer Project Manager Chechey W. She shares how her Cisco family had her back while she took on her life's biggest fight.

3 min read

What a week! Cisco Live EMEA flew by nearly as fast as the digital evolution we are witnessing before our eyes! It was incredible to be there in person and to see so many people on the ground in Amsterdam.