Cisco Live is an incredible time to celebrate and learn, but for the CX team, the true highlight of Cisco Live is the opportunity to celebrate our customers whose innovations and successes have transformed their businesses. Our partnership with these innovative leaders with big dreams makes these transformational successes possible.

Today, we are thrilled to present the Cisco CX Customer Hero Award to eight customers who have demonstrated excellence in their specific categories. The following customers were selected from nominations received from across industries and the Americas region and we are honored to recognize them today- congratulations to all our winners!

CX Customer Hero of the Year: NYC Health + Hospitals

This top award is for the customer with the strongest business outcomes as a result of working with Cisco CX. New York City Health + Hospitals (NYC H+H) is the largest municipal health care delivery system in the United States. To execute on the Health System’s mission of providing “comprehensive health services of the highest quality in an atmosphere of humane care, dignity, and respect,” NYCH+H has invested significantly in their continued enterprise information technology transformation. As part of this transformation initiative, Jeff Lutz and his team at NYC Health + Hospitals wanted to ensure a secure network and protect patient data. CX Healthcare Advisory Service implemented an INFRAM assessment to review and score technology adoption and maturity and provide roadmap guidance on improvements across multiple pillars. Together with the help of Cisco, NYC H+H is accelerating critical transformation initiatives for the health system.

Please join us in congratulating NYC Health + Hospitals! 

Digital Transformation Trailblazer Award: Nationwide

The Digital Transformation award highlights a customer that has successfully accomplished an impressive digital transformation through a partnership with Cisco CX. Nationwide is one of the largest insurance and financial services companies in the world, focusing on domestic property and casualty insurance, life insurance and retirement savings, asset management, and strategic investments. Protecting people, businesses and futures with extraordinary care is at their core. Transformation for Nationwide meant elevating customer experience. It meant giving their customers choices to interact and consume Nationwide services the way they prefer – through the mobile app, website, or their offices. CX experts worked closely with Mike Jones and the team at Nationwide to ensure they had a reliable, resilient, and compliant network utilizing DNAC and automation.

Please join us in congratulating Nationwide!

Visionary End Customer Experience Award: Princess Cruises

This award is presented to a customer that has partnered with Cisco Services to improve the experience of their customers in an innovative way. Princess is the world’s leading premium cruise line operating a fleet of modern ships visiting over 380 destinations around the globe on more than 160 itineraries. Transformation for Princess Cruise Line meant pushing the limits of technology to provide highly personalized, frictionless, and innovative experiences to their customers and crew on the ship using wearable technology. Ben Sullivan and the Princess team are constantly collaborating with Cisco to innovate for customers and crew. The team recently developed a long-term strategic plan and roadmap which will continue to build on the award-winning guest and crew experiences that Princess has established in the cruise industry.

Please join us in congratulating Princess Cruises!

Outstanding Automation Award: Honeywell International

This award celebrates a customer who has joined forces with Cisco CX to dramatically transform IT operations through automation. Honeywell, a Fortune 100 powerhouse, designs and builds technologies to tackle global challenges such as safety, security, and energy. Ali Alsaadawi and his team partnered with CX to elevate their Network Operations Team’s experience. With scalable automation and a unified dashboard, they can monitor their network health proactively, and perform tasks over 90% faster, ensuring consistency and precision. This partnership has resulted in higher uptime, secure network connections, and improved scalability for Honeywell.

Please join us in congratulating Honeywell International!

Cybersecurity Excellence Award: Baltimore Police Department

This award is presented to a customer that has strengthened its security posture to proactively protect and defend its IT infrastructure, leveraging Cisco services. The Baltimore Police Department (BPD) is the municipal police department of the city of Baltimore, Maryland. At BPD, Ben Lora and his team wanted to transform and secure their infrastructure, to better serve the people of Baltimore. CX helped them identify the security weaknesses, modernize their security infrastructure, and embark on the Zero-Trust journey. Ben and his team have displayed incredible leadership on their journey to implementing Cisco security products with the help of Cisco services.

Please join us in congratulating Baltimore Police Department!

Innovation Award: Argentina Airlines

This award recognizes a customer that is innovating through the use of Cisco Success Tracks/CX Cloud and can showcase tangible improvements as a result. Argentina Airlines is the largest and national airline of Argentina. For Argentina Airlines, network health is the health of the company. Any disruption to the network can have a significant impact on their passengers, crew, flight schedules and bottom line. Javier Garcia and his team turned to CX Cloud to deploy and adopt DNAC, and for TAC case management, contract and license information, guided learning development, and advisories/ insights. Argentina Airlines can now ensure a more reliable and secure network, creating a better customer experience.

Please join us in congratulating Argentina Airlines!

Data Protection in Healthcare Award: Children’s National Hospital

This award highlights a customer in the healthcare industry that has partnered with Cisco services to secure and protect important patient data. Children’s National Hospital is a nationally ranked, pediatric acute care children’s hospital located in Washington D.C. For Children’s National Hospital it’s all about providing the best care, and so transformation for them meant securely extending the availability of complete patient information to remote sites. Today, CX is helping them on their mission by strategizing, architecting, and building with them a holistic end-to-end secure network based on Zero Trust principles.

Please join us in congratulating Children’s National Hospital!

Employee Experience Award: Workday

This award highlights a customer that has successfully improved their employee experience through collaboration with Cisco CX. Workday VP of Business Technology (BT) Infrastructure, Murali Rathnam, shared his team’s strategic objectives with Cisco. Workday leveraged Cisco Business Critical Services to provide operational insights such as configuration best practices and guidance on software and hardware lifecycle strategy. Working as one team, they identified opportunities to improve lifecycle management with zero touch provisioning, configuration drift management, and improving software conformance and compliance. Their diligence led to improved network stability and reduced risk for employees. After these operational successes, Cisco supported Workday’s observability and automation efforts using DNA Center APIs. This provided visibility into authentication failures that caused devices such as security cameras, TVs in common areas, badging devices, and video conferencing systems to be unavailable to users. Overall, Cisco CX and Workday BT developed a strong partnership and championed a strategic initiative to improve the employee experience.

Please join us in congratulating Workday!

Celebrating Our Customers’ Excellence

We created the CX Customer Hero Awards to recognize the incredible work our customers are achieving in their industries, to celebrate their excellence, and inspire others with their success. We thank our 2023 winners for their continued support and partnership with Cisco CX, and we’re looking forward to seeing what else can be accomplished together.

Explore our Cisco CX Superheroes Today

To read more about our customer heroes visit our Customer Stories Index – a catalog of stories highlighting how Cisco services customers are transforming and innovating to drive impact in their organizations and across the world.

See some of our most recent stories here:

  • Norlys– Denmark’s largest telco and energy co-op delivers connectivity throughout the country.
  • Enel– Global energy producer collaborates with the CX Cloud team to gain supply chain insights and improve operations.
  • Denso– Global automotive components manufacturer dramatically reduces time and costs for software upgrades and reduces security incidents with CX Cloud

If you are interested in sharing your own customer story, connect with us at cxcustomerstories@cisco.com. We’d love to hear from you! Stay tuned and follow @CiscoCX on Twitter for more CX updates!

Don’t have a story to tell just yet? We can help you build it, right along with your network!


James Turrell

Head of CX Marketing and Communications

Customer Experience