Cisco Customer Experience (CX)

We invite you to join us at Cisco Live in Las Vegas, June 4-8, 2023. Choose your experience to be in person or via Cisco Live 2023 global broadcast. Register today!

Get a preview of what Cisco Customer Experience (CX) has coming up at Cisco Live 2023 from Alistair Wildman, SVP CX. From the Keynote "Let's Go" to many different opportunities to engage with CX at Cisco Live, this latest post is a great way to prepare for an incredible event that runs from June 4-8.

Challenging times often create the best opportunities. I cannot deny that the past few years have been challenging for everyone; from Covid-19 to lockdowns, supply chain disruptions to war and a bubbling energy crisis. Companies the world over have had to navigate many storms, particularly in EMEA in the wake of the war in Ukraine. It is times like these that companies need to increase efficiency and be agile to boost productivity. At CX EMEA, Automation is a key driver for growth, which is one of the reasons we launched ‘Digitize Delivery’ to help our customers save time, money, and speed up Implementations and Operations all in one fell sweep. It has proved to be a game-changer: speeding up digital transformation at a rapid pace.

User Experience Researcher Sandra L. made a career pivot to Cisco and celebrated her first anniversary by sharing her biggest learnings from the past year.

Security has become a C-suite topic, a business problem that requires dedicated resources to improve security resiliency. Cisco is taking a risk-based approach to tackle security problems: look at the threat, the vulnerability, the probability, and the impact of a threat (or threats) and then fortifying defenses, operations, and continuity plans accordingly.

Cisco CX Business Critical Services optimizes OTE Group’s customer onboarding journey with an automated customer provisioning process, leading to increased customer satisfaction and cost savings.

When Senior Program Manager Bobby M. lost his husband, he was shocked by the lack of support services for the LGBTQ community. Through Cisco's support and using Time2Give, he's rebuilt a happy life and is helping others do the same.

Cisco felt like family from Day One to Customer Project Manager Chechey W. She shares how her Cisco family had her back while she took on her life's biggest fight.

What a week! Cisco Live EMEA flew by nearly as fast as the digital evolution we are witnessing before our eyes! It was incredible to be there in person and to see so many people on the ground in Amsterdam.