Cisco Customer Experience (CX)

November 9, 2020

CUSTOMER EXPERIENCE

Accelerating your cybersecurity program: Why, when, and how to do it

Cybersecurity is considered the most significant skills shortage in IT today. In response, organizations are turning to managed security service providers to accelerate their cybersecurity goals. Discover what to look for when choosing a security service provider and how you can establish the right partnership.

October 23, 2020

CUSTOMER EXPERIENCE

3 Ways to Stay Safe During National Cybersecurity Awareness Month (and Beyond)

Organizations must remain constantly alert to detect and defend against the latest cybersecurity threats. Taking basic protection steps can go a long way in reducing vulnerabilities.

October 20, 2020

CUSTOMER EXPERIENCE

Software Development and Agile Can Be at Odds

CX is entering year two of a transformation that includes the adoption of Agile processes across a large global team. Agile is being mapped to business processes, engineering processes, and onwards. Though there are benefits, software development and Agile can be at odds.

October 15, 2020

CUSTOMER EXPERIENCE

The Must-Know Techniques to Prevent IT Downtime

IT outages cost organizations an extraordinary sum: $700 billion a year in North America alone. To avoid them, you need a stable, secure network. Learn the basics of preventing an incident, conducting a review, and tapping into global intelligence to improve your performance. 

October 6, 2020

CUSTOMER EXPERIENCE

Fueling Digital Transformation in Today’s World

Today is CX Day. How does Cisco Customer Experience (CX) fuel success for our customers, especially during a pandemic? We asked Tony Colon, SVP of CX Engineering & Product Incubation, about Cisco’s accelerated digital transformation and new ways of meeting customer needs and innovating in today’s world.

September 29, 2020

CUSTOMER EXPERIENCE

Getting Back to the Human

“My biggest New Year’s resolution is getting back to the human.” What began as a personal resolution became a business imperative for my entire team during the pandemic.

September 22, 2020

CUSTOMER EXPERIENCE

Why SOAR Is a Compelling Proposition for Your IT Security

An emerging security operations and incident response approach, called Security Orchestration, Automation, and Response (SOAR), is rapidly gaining traction. In this article, we discuss the current state of SOAR and why it is touted as the future of IT security.

September 16, 2020

CUSTOMER EXPERIENCE

How Leading Businesses Are Using Analytics to Enhance Their IT

Did you know operational efficiency is the top priority for IT teams today? Because of this, IT leaders say a more reliable infrastructure is a critical step for achieving strategic business priorities. Learn how advanced analytics and insights can help your IT teams confidently optimize your technology’s performance, while providing the assurance of insights into hidden risks.

September 2, 2020

CUSTOMER EXPERIENCE

When the crowds return, we’ll be ready!

While so many large-scale events have been put on pause during 2020, what hasn’t stopped is Cisco’s efforts to continue to innovate when talking about High-Density Wi-Fi.