James Turrell

Head of CX Marketing and Communications

Customer Experience

James Turrell is Cisco's Head of Customer Experience (CX) Marketing and Communications. James joined Cisco in August 2020 to drive Cisco CX on its next growth chapter and lead the marketing arm of Cisco’s newly merged CX Marketing and Communications organization. With CX’s continued focus on campaign acceleration, digital experience, and content revolution, James helps drive the CX narrative by using brand storytelling and customer success stories to convey the value of CX. With more than 25 years in the technology industry, James specializes in the design and implementation of customer success journeys, helping customers realize business value quickly. Through his customer-centric work, James has earned a reputation for creating innovative customer success experiences through rich content and highly engaging employee and customer enablement programs. His extensive background in end-to-end experience design, creative and content strategy, and customer adoption and renewals enables him to define new ways for customers and partners to leverage technology to achieve better business outcomes. Prior to Cisco, James was at Salesforce, where he was most recently responsible for Customer & Employee Enablement. In his 16 years at Salesforce, James built their EMEA Customer Success Practice, pioneered customer success methodologies for SaaS, developed their mobile strategy, and was responsible for building customer onboarding journeys for their core cloud products. Previously, James also held product management and marketing leadership positions within the travel technology industry. In these roles, James was responsible for taking leisure travel and corporate self-booking travel products to market. During his time at Travelport, James was also responsible for defining and implementing the Galileo International CRM program across EMEA and APAC regions. James has a passion for building, equipping, and coaching teams to do their best work through a relentless focus on the customer. When he’s not at work, James enjoys photography, traveling, and wine tasting in his home county of Napa, California. Over the years James has enjoyed participating in philanthropic causes, most recently supporting a UK charity, Astriid, where he led his Salesforce Marketing team to refresh the charity’s brand. James is also a supporter and fundraiser for the Pancreatic Cancer Action Network.


Cisco Live Customer Experience Activations and Sweepstakes

2 min read

With Cisco Live 2024 quickly approaching, take a few minutes to get up to speed on the exciting activations within the Cisco Customer Experience booth this year. Learn about the ultimate CX AI sweepstake, our AI-powered photo kiosk, live trivia, and more.

Get Inspired and Go Beyond with Cisco Customer Experience at Cisco Live

5 min read

Cisco Live 2024 is right around the corner. Hear from James Turrell, Head of CX Marketing and Communications, on what CX-led sessions and demos will be available to you in Las Vegas this year.

February 6, 2024


Celebrating the 2024 CX Customer Hero Award Winners 

5 min read

It's time for Cisco Customer Experience (CX) to celebrate the successes of our customers with the Cisco CX Customer Hero Awards. Our customers’ achievements become more and more impressive each year, all while building a better future with help from the Cisco Customer Experience (CX) team.

January 29, 2024


Cisco Customer Experience (CX) Sweepstakes at Cisco Live EMEA

2 min read

Cisco Live EMEA is quickly approaching! Next week, starting on February 5, we kick things off in Amsterdam. Find out more about our sweepstakes and trivia in the Cisco Customer Experience Booth.

January 26, 2024


Join Customer Experience (CX) for Cisco Live EMEA Demos

4 min read

With a dozen CX demos available to you at this year’s Cisco Live EMEA, let’s get you ready to explore and start accelerating your business outcomes.

December 5, 2023


Congratulations to our 2023 CX Customer Hero Award Winners

5 min read

Today, we are presenting a Cisco CX Customer Hero Award to seven outstanding APJC customers who have demonstrated excellence in their specific categories. These customers were selected from a large pool of nominations across multiple industries. Now let’s reveal the winners!

November 27, 2023


Next stop, the future.

1 min read

Cisco Live Melbourne is coming up next week. I can’t wait to spend time with Cisco customers and partners at this year’s event December 5-8, 2023.

November 21, 2023


Join CX for Cisco Live Demos

3 min read

With a dozen CX demos throughout Cisco Live Melbourne, let’s get you ready to explore and start accelerating your business outcomes.

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