Cisco Blogs / James Turrell
Head of CX Marketing
James Turrell is the Head of Customer Experience (CX) Marketing at Cisco. James joined Cisco in August 2020 to drive Cisco CX on its next chapter of growth and to lead the marketing arm of Cisco’s newly merged CX Marketing and Communications organization.
With CX’s renewed focus on campaign acceleration, digital experience, and content revolution, James is helping drive the CX narrative by effectively using brand storytelling and customer success stories to convey the CX value add.
With 20+ years in the technology industry, James specializes in the design & implementation of customer success journeys to help customers realize business value quickly. Through his customer-centric work, James has earned a reputation for creating innovative customer success experiences through rich content and highly engaging employee and customer enablement programs. His extensive background in end-to-end experience design, creative and content strategy, and customer adoption and renewals enables him to define new ways for customers and partners to leverage technology to achieve better business outcomes.
Prior to Cisco, James was at Salesforce, where he was most recently responsible for Customer & Employee Enablement. In his 16 years at Salesforce, James built their EMEA Customer Success Practice, pioneered customer success methodologies for SaaS, developed their mobile strategy, and was responsible for building customer onboarding journeys for their core cloud products.
Previously, James also held product management and marketing leadership positions within the travel technology industry. In these roles, James was responsible for taking leisure travel and corporate self-booking travel products to market. In his time at Travelport, James was also responsible for defining and implementing the Galileo International CRM program across both EMEA and APAC regions.
James has a passion for building, equipping, and coaching teams to do their best work through a relentless focus on the customer. When he’s not at work, James enjoys photography, traveling, and wine tasting in his home county of Napa, California. Over the years James has enjoyed participating in philanthropic causes, most recently supporting a UK charity, Astriid, where he led his Salesforce Marketing team to refresh the charity’s brand. James is also a supporter and fundraiser for the Pancreatic Cancer Action Network.
Celebrating our 2023 EMEA Cisco Customer Experience Heroes
At Cisco CX, our customers are our heroes. We are honored to work with changemakers, innovators, and trailblazers who have partnered with our teams to achieve industry-leading and transformational outcomes for their businesses.
Celebrating our 2022 APJC Cisco Customer Experience Heroes
At Cisco CX, we are proud to recognize and celebrate the accomplishments of our customers in the APJC region by highlighting five who have been selected to receive a 2022 APJC Cisco CX Customer Hero Award. These awards celebrate their stories of innovation and inspire others with their incredible successes.
Exciting Times Ahead
Cisco is bringing back its flagship Cisco Connect events to many regions worldwide to help our customers and partners capitalize on these exciting opportunities.
Get Ready to Rock with CX On Tour
International Customer Experience Day is coming, and at Cisco, customer experience is so important that we celebrate the entire week.
Meet the 2022 Cisco Customer Experience Heroes
At Cisco CX, our customers are our heroes. We are honored to work with change makers, innovators, and trailblazers who have partnered with our teams to achieve industry-leading and transformational outcomes for their businesses. We value the opportunity to help our customers embrace their possible.
Meet the innovators: The inaugural CX Customer Hero Award winners
The CX Customer Hero Awards celebrate our customers – the changemakers, innovators, and discoverers who have achieved industry-leading and transformational outcomes for their businesses.