Our customers are the change-makers, innovators, and trailblazers transforming their businesses. They come to Cisco Live to listen, learn and be the first to see our new technology innovations.

Alistair Wildman, SVP and GM of Cisco Customer Experience (CX) at Cisco Live 2023
Cisco Live 2023

And I hope you heard us all say on the mainstage how important it is for us to simplify, simplify, simplify.

Simplification is the required feature needed to turn powerful ideas into meaningful customer outcomes. We’re simplifying to securely connect everything to make anything possible.

At Cisco Customer Experience (CX), we are obsessed with your success, ensuring that we help you get from where you are today, to where you want to be tomorrow. We help you achieve exceptional outcomes through services that support you every step of the way. We’re with you, from planning and establishing KPIs to designing, implementing, ensuring adoption, optimization, and even running solutions for you.

Based on expertise managing 50 million network devices and 3 million cases annually, we combine automation, human and digital intelligence, all visualized in a single digital experience through Cisco CX Cloud.

Celebrating Excellence: Cisco Customer Heroes

On the keynote mainstage today, I had the privilege of recognizing and celebrating our Customer Heroes, whose stories inspire all of us with their incredible and personal successes.

What unites us is our collective obsession with delivering outstanding experiences to our customers and citizens through optimizing for speed and efficiency, securing for business resiliency, and automating our technology infrastructure.

I am deeply impressed by the personal impact these customers have through their technology strategies. Huge congratulations go to Jeff Lutz from NYC Health and Hospitals, Mike Jones from Nationwide, Ben Sullivan from Princess Cruises, Ali Alsaadawi from Honeywell International, Ben Lora from Baltimore Police Department, Javier Garcia from Aerolíneas Argentinas, Nate Lesser from Children’s National Hospital and Murali Rathnam from Workday.

Learn more about what made these IT leaders heroes in James Turell’s blog Celebrating Excellence: Our 2023 CX Customer Hero Award Winners and then talk to my team about how you too can become a hero. We’ll meet you where you are today, to help you get where you need to be tomorrow. Because every technology experience is personal to you.

We’ve got your back!

For more information go to Cisco Services.

Let’s go!


Alistair Wildman

Senior Vice President

Cisco Customer Experience (CX)