Cisco Customer Experience (CX)

2 min read

Let’s continue the journey I started in my first blog about Cisco, AI, and automation. In it, I focused on our zero-touch RMA notification tool. Now we’ll explore Webex Chat Assistant, our AI-based conversational tool.

5 min read

Cisco hosted 1700 hundred interns this summer as part of its commitment to developing emerging talent that might one day work at Cisco. The intern program has been around for decades, which Chris Harrison knows very well. He started as an intern and is in his 26th year at Cisco. We celebrated National Intern Day by sharing his story.

3 min read

To celebrate National Intern Day, we talked to some people who went through Cisco's internship program and are on the path to very bright futures. Here's Gia's story.

3 min read

To celebrate National Intern Day, we talked to young women who benefitted from Cisco internships and are on the path to very bright futures. Here's Charlie's story.

2 min read

Sanya S. absorbed everything about Cisco as a Campus Ambassador, sharing it with others. As a Customer Experience intern, her passion for learning continued. See how her journey began and where she's headed.

3 min read

How to design secure, sustainable, and future-proof smart buildings.

3 min read

Leading a team is as challenging as it is rewarding. The best teams are not the ones that keep their noses to the grindstone, but the ones who master the perfect balance between work and deeper connection. It’s down to the leaders to ensure that is possible. I spoke to James Reid, VP, Cisco CX EMEA UKI, to find out how.

1 min read

Alistair Wildman takes one final look back at Cisco Live 2023. Review the event replays, customer heroes, and more.

5 min read

Humans are social creatures – no question about it. We usually need other people to feel happy, safe, and connected. However, on top of playing an important role satisfying our basic needs, relationships are also critical for our career growth. These relationships can take different forms – join me, as I explore some of them with Sayed Hashish, Katharina Vaeth, and Ralf Schmidt.