Building a transparent Notification Center to Enable Customer Control
Personalization is critical to a guided customer experience. It helps build trust, foster relationships, and enables a deeper connection with customers.
Personalization
GDPR: It’s Getting Personal
With the deadline to the enforcement of the EU GDPR approaching, it is important to understand the future implications to our business and how we engage with our customers.
Making the Branch Core to Omnichannel, and a Hub for Financial Expertise
I recently returned from a Financial Services Summit event in China, where I discussed trends in an omnichannel delivery strategy with an audience from 30 banks. A central part of my discussion was the notion that things are not changing, they’ve
Cisco and Unidesk: How to Simplify and Scale VDI with Citrix, Microsoft, or VMware
Posted on behalf of Ramesh Chitor, Cisco Systems and Tom Rose, Unidesk It’s no secret that desktop virtualization has taken longer than everyone expected. As most enterprises will attest and as Gartner research confirms, the two main culprits are
How U.S. Banks Can Transform Customer Interactions to Increase Profitability
You order a movie online and additional suggestions pop up, based on a deep knowledge of your likes and dislikes. You plan a vacation and similar suggestions appear, reflecting your...
Straight From NRF: Want Your Share of $100 Billion? Build Customer Trust
As I’m sure most of you know, Jon Stine presented this morning at NRF on the results of his fourth “Catch ‘Em and Keep ‘Em” survey, which is a highly respected study done each year to identify how shoppers are responding
Realizing the Benefits of the Internet of Everything for Customer Experience, Part 2 ‘Design Thinking’ the Customer …
The early days of the Internet were a heady time of reimagining, rethinking, and, in effect, “e-enabling” a staggering range of business processes. Today, we stand on the cusp of an equally momentous paradigm shift driven by an explosion in
Service Providers Are Sitting on a Gold Mine of Data
The so-called “data deluge” shows no signs of abating anytime soon. Facebook, for example, has more than 2.5 billion pieces of content and ingests more than 500 terabytes of new content daily. Mobile devices are driving this growth of data. The
For Mobile Carriers, Five Key Trends Promise Pain and Prospects
Mobile carriers face no shortage of pain points as new data streams create unprecedented and staggering amounts of information. But it is important to remember that pain points often arrive in tandem with new opportunities. From my perspective