Denzil Samuels

Vice President, Partner Success

Cisco Global Customer Experience (CX)

Denzil Samuels leads Cisco’s Global Customer Experience (CX) Partner Success and is responsible for ensuring Cisco's partners are successful in delivering Cisco services to their customers globally. As a former Cisco partner, Denzil knows first-hand that Cisco is fully committed to its Customer Experience (CX) partner-led strategy. Cisco CX Partner Success works with partners to deliver exceptional customer experiences with partner innovation and expertise wrapped around Cisco’s core technology. Cisco's CX comprehensive lifecycle partner model helps partners monetize, operate, and organize for customer success. Before Cisco, Denzil served as the Executive Vice President of Worldwide Sales & Marketing for ServiceSource, where he was responsible for worldwide go-to-market and growth acceleration in sales, strategic partnerships, account management, marketing, branding, communications, and learning. Denzil’s career in technology spans more than 35 years across software, telecom, industrial, and aerospace industries, and he has played a vital role in driving pivotal transformations. He has held multiple senior executive positions, including Global Chief Channel & Alliances Officer at Hewlett Packard Enterprise (HPE); Global Head of Channels of Alliances, Business Development and Ventures at GE Digital; and Senior Vice President of Worldwide Partners Solutions at Salesforce. Denzil studied Electronic Engineering at London’s Southall College of Technology. He also holds an honorary doctorate in management from Colorado Technical University. Denzil serves on the board of regents of the Augustine Institute, Denver, and is a past President of the Denver chapter of Legatus. He also serves on the Board of Trustees of Ave Maria University and chairs the governance committee. Denzil grew up in London and has lived and worked in France, Germany, Hong Kong, and Saudi Arabia. He resides in Naples, Florida, with his wife and they have four adult children. Denzil enjoys downhill skiing, music, fine wine, and classic cars.


November 9, 2023


Simplified Partner Tools: Cisco’s First-Ever MSP Support for Exceptional Customer Experiences

It is with great excitement that we are announcing Cisco Partner Advanced Support to create a premium support experience specifically geared to the needs of Managed Services Providers (MSPs).

October 26, 2023


Customer Experience (CX) and Partners are Greater Together at Cisco Partner Summit 2023

What does it take to be greater together? Find out at this year’s highly anticipated Cisco Partner Summit 2023, November 6-9th!

October 3, 2023


Shining a Light on Partners on Customer Experience (CX) Day!

It’s October 3rd! You know what that means? It’s CX Day - a global celebration focused on organizations, individuals, customers, and partners at the heart of better customer experiences.

May 15, 2023


Partners, Jump into Customer Experience (CX) at Cisco Live! Let’s Go!

We invite you to join us at Cisco Live in Las Vegas, June 4-8, 2023. Choose your experience to be in person or via Cisco Live 2023 global broadcast. Register today!

March 30, 2023


Cisco Partner Experience (PX) Cloud is Now Available Worldwide

We have launched Cisco’s Partner Experience (PX) Cloud in General Availability (GA) worldwide! Starting this week, Cisco partners that resell Success Tracks will now get automatic access to the PX Cloud platform, the Cisco CX single pane of glass, to manage customers' lifecycles.

November 9, 2022


Owning Exceptional Customer Experiences Together with Our Partners – Partner Summit 2022 Recap

It was incredible to share our CX Partner strategy, insights, announcements, and roadmap with all our Cisco Partners at Cisco Partner Summit 2022. If you missed our sessions or want to watch them again, we have you covered via our Partner Launch Experience.

October 25, 2022


Let’s Own Exceptional Customer Experiences, Together!

How do we own exceptional customer experiences together? Find out at Cisco Partner Summit 2022, starting November 1st. See how Cisco CX helps you build resiliency and drive business outcomes to deliver differentiated value to your customers.

June 7, 2022


Cisco Global Customer Experience (CX) Partner Success ALL IN at Cisco Live!

Partners, are you ALL IN for Cisco Live? We are! And we are excited to share the latest on CX Partner Success and how we enable you to deliver desired outcomes and be the best strategic advisor to your customers.

April 13, 2022


Navigating the Waves of Change with Customer Experience (CX) for Partner Success

To navigate properly, captains must have a thorough knowledge of the boat and its inner workings. We take the same approach with CX Partner Success, helping our partners build a sustainable CX practice with higher customer satisfaction and loyalty, recurring revenue, and expanded opportunity.