We hear you loud and clear! You asked us to simplify our tools even more, give you more flexibility, enhance access to APIs and our Technical Assistance Center (TAC), and create opportunities for you to add specialized value – especially as we transition to a software and as-a-service paradigm.

You ask, and we work hard to deliver!

At Partner Summit today I announced that we are integrating Cisco Lifecycle Advantage into Cisco PX Cloud and releasing Partner Advanced Support for Managed Services Providers.

Cisco Partner Advanced Support

Cisco Partner Advanced Support will enable Managed Services Providers (MSPs) to deliver premium-level support with the added benefit of guided access to API integrations that build on MSPs’ own individual existing services.

Partner Advanced Support is a service that moves Cisco partners who are specializing in a managed services route to market from analog to true-digital support.

With timely, scalable automated syncing on all cases, Partner Advanced Support offers instant digital mirroring of all problem tickets opened by the partner and faster, prioritized access to experts in Cisco’s TAC – a global organization that provides around-the-clock, award-winning technical support services online and over the phone.

This solution enables MSPs to have faster access to the right resources within Cisco TAC, access to Cisco automation and AI via the smart-bonded digital interface, and leverage APIs (which provide insights and telemetry) in order to create new differentiated services in a new outcome-based service model.

Cisco Lifecycle Advantage / PX Cloud Integration

We are integrating Cisco Lifecycle Advantage into Cisco PX Cloud, to reduce how many tools partners need to have a comprehensive view of a customer’s lifecycle data through a single pane of glass.

Three hundred plus partners who already have Cisco PX Cloud access now have the ability to look at Cisco Lifecycle Advantage data, accessing the same data via the cloud to digitally scale.

Through this integration, partners will be able to access Cisco a co-branded digital customer engagement.

I am proud of how far our team has come in responding to your requests – and as always, there is more to come to set you up for success – so we appreciate your continued feedback. Because we are greater together!


Alistair Wildman

Senior Vice President

Cisco Customer Experience (CX)