Jacqui Guichelaar

Senior Vice President & General Manager, Customer Experience, APJC

Jacqueline Guichelaar leads Customer Experience in Asia Pacific. Guichelaar was previously Cisco’s Group Chief Information Officer, leading the multi-billion-dollar organization responsible for running and transforming the technology infrastructure, digital platforms, enterprise security, and business applications that enable Cisco’s global workforce to excel and be productive. She spearheaded creation of a digital architecture to accelerate Cisco’s digital enterprise transformation. For the past 20 years, she has held critical roles as CIO, CTO, and COO at global companies. Guichelaar is now helping customers transform their businesses through Cisco's broad portfolio of hardware, software, and services. She has a strong operational background focused on bringing data to the center of business decisions and transforming organizations to align to business strategy and customer needs. She has boundless energy, a sharp intellect, and is an authentic, effective motivator who embraces large challenges. Guichelaar was named to the HITEC 100 for 2022 and 2023, ALPFA’s 2021 Most Powerful Latinas list, and Latino Leaders magazine’s 2021 Top 100 Most Influential Latinas and was named to Fast Company’s Queer50 in 2020, 2021, and 2022.


December 15, 2022


Cisco CX rocks the house at Cisco Live

What an incredible week we had in Cisco Live Melbourne 2022, filled with energy, enthusiasm, and fun! Discover the 3 CX strategies that get you to your business outcomes faster, plus the 3 things you should know about me and how I am ALL IN.

November 21, 2022


Embrace Your Possible at Cisco Live Melbourne

Take a look at what is coming up for Cisco Customer Experience (CX) at Cisco Live Melbourne 2022. Find out how we are bringing the best of human and digital intelligence together to accelerate your business outcomes.

May 17, 2022


How to make hybrid work, work

Hybrid work is nothing new. We're evolving how we approach it and learning more about what it takes to make hybrid work, work.

October 18, 2021


Cisco IT accelerates its transformation with CX Cloud

Cisco IT uses CX Cloud as our secure, single source of truth that enables full visibility of our 100,000-plus IT assets. It combines Cisco expertise and best practices with telemetry, AI-/ML-driven insights, use cases, and contextual learning.

July 27, 2021


We Test-Drove The #1 Solution You Need To Win Digitally

Our Customer Zero team has been building out its Internet and network visibility capabilities and delivering compelling results. We embedded and tested ‘ThousandEyes Internet and Cloud Intelligence’ on the Catalyst 9000 access switches; discover our top three findings.

March 24, 2021


How Agility Has Become The Ultimate Superpower For IT

Many CIOs and IT professionals are feeling between a rock and hard place right now, battling the disruption caused by the global pandemic while facing immense pressure to accelerate their digital journeys. Yet out of the crucible of these opposing forces, remarkable opportunities have emerged, along with new learnings and new innovations.

June 16, 2020


IT is challenged, but will emerge stronger than ever

Cisco releases a new study, CIO Impact Report: COVID-19, a survey of more than 300 global CIOs on how the pandemic has impacted leadership strategies, day-to-day stress levels, and IT strategies.