Customer Experience
Spring into Action in an Omnichannel World
3 min read
By centralizing customer data, companies can better personalize the customer experience, simplify marketing workflows and grow long-term customer loyalty.
Mid-Year Checkpoint: Three Customer Experience Strategies to Implement Now
3 min read
When a vacation starts off bad, it can set the tone for the entire trip. Fortunately, that didn’t happen when my family kicked off our recent vacation in Paris. Because...
Are You Cloud Native?
2 min read
In IT, the “next big thing” comes along fairly often. In the cloud, one particular "next big thing" has been in progress for a couple years now -- cloud native computing.
Innovation Leaders: Always Learning
3 min read
Innovation leaders work together to explore new approaches to the old problem of sparking innovation in sometimes sluggish corporations.
Enabling your workforce can dramatically enhance your customer experience.
2 min read
While I enjoyed the incredible basketball played this year; what jumped out to me, was how much the NCAA has changed the fan experience. And the lessons we could draw from this and mirror to financial service firms.
The Trends Are In: Cisco’s 2018 Cybersecurity Report
2 min read
Cisco's 2018 Annual Cybersecurity Report provides insights on the latest security trends and threats. From integrated solutions to data protection and privacy, we're with you every step of the way.
Building Customers for Life is Core to Cisco’s Digital Transformation
2 min read
As we evolve Cisco’s customer success journey we tend to think about it in two distinct, yet closely related parts -- customer adoption and renewals and expansion.
Avoid CX Disasters with These Three Digitization Strategies
3 min read
While there’s no surefire way to completely avoid mistakes in digital engagement, you can minimize them in your business by keeping today’s connected and empowered buyer in mind. John Stone shares a few ideas to guide you as you design your strategies:
Commitment to Cisco Customers Means Taking Data Privacy Seriously
3 min read
In the “old days,” security and data protection responsibilities generally rested solely within organizations’ IT teams. Today, nearly 17,000 devices are added to the Internet every minute, expanding the number of targets attackers can exploit to steal valuable data. Now, in addition to IT teams, business leaders and governments around the globe must dive deep […]