Articles
How to Turn Customer Obsession into Customer Success
3 min read
Most enterprises see the importance of putting customers at the center, but first you have to understand who your customers are.
Intelligent Chatbots: Have a Conversation with Your Data
3 min read
No longer sci-fi, AI-powered conversations can help you navigate a tsunami of data, just by asking.
Experience Design: Meeting User Needs, One Good Conversation at a Time
4 min read
New technologies can be exciting. But great design starts with the user, not the technology.
Prototyping for Impact: Hunt Zombies, Kill Your Darlings, and Prototype Like a Star
4 min read
Impact prototyping speeds innovation outcomes—but you might have to hunt a few zombies.
Innovating Business Sustainability
2 min read
Business sustainability is an area ripe for sweeping, cross-industry innovation.
Techno Panics 2.0: What Do Paint Rollers and Self-Driving Cars Have in Common?
2 min read
Paint rollers and self-driving cars have a lot in common – they represent a huge leap forward in productivity and innovation, and they force us to confront our fears about change.
Taking a Learning Journey to Innovation
3 min read
Where can industry-wide multiparty innovation truly make a difference? Exploring cutting-edge startups with our customers to learn and set the stage for innovation.
Innovation Leaders: Always Learning
3 min read
Innovation leaders work together to explore new approaches to the old problem of sparking innovation in sometimes sluggish corporations.
Message to Women: Disrupt the Ordinary, Be Yourself!
3 min read
Thought-provoking and inspirational day for 3,400 women (and some outstanding men!) to Disrupt the Ordinary at the 39th Annual Simmons Leadership Conference.
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