How to Turn Customer Obsession into Customer Success
Most enterprises see the importance of putting customers at the center, but first you have to understand who your customers are.
Kate O'Keeffe
Senior Director
Customer and Partner Innovation
Articles
Intelligent Chatbots: Have a Conversation with Your Data
No longer sci-fi, AI-powered conversations can help you navigate a tsunami of data, just by asking.
Experience Design: Meeting User Needs, One Good Conversation at a Time
New technologies can be exciting. But great design starts with the user, not the technology.
Prototyping for Impact: Hunt Zombies, Kill Your Darlings, and Prototype Like a Star
Impact prototyping speeds innovation outcomes—but you might have to hunt a few zombies.
Innovating Business Sustainability
Business sustainability is an area ripe for sweeping, cross-industry innovation.
Techno Panics 2.0: What Do Paint Rollers and Self-Driving Cars Have in Common?
Paint rollers and self-driving cars have a lot in common – they represent a huge leap forward in productivity and innovation, and they force us to confront our fears about change.
Taking a Learning Journey to Innovation
Where can industry-wide multiparty innovation truly make a difference? Exploring cutting-edge startups with our customers to learn and set the stage for innovation.
Innovation Leaders: Always Learning
Innovation leaders work together to explore new approaches to the old problem of sparking innovation in sometimes sluggish corporations.
Message to Women: Disrupt the Ordinary, Be Yourself!
Thought-provoking and inspirational day for 3,400 women (and some outstanding men!) to Disrupt the Ordinary at the 39th Annual Simmons Leadership Conference.