insurance
Insurance Claim Contact Center Collaboration – Digital Customer Experience Then and Now
4 min read
Take a look into the past and present of insurance claims and discover how AI and omnichannel communication are redefining customer experiences and opening doors for the next-gen workforce.
Takeaways from Cisco at InsureTech Connect 2023
3 min read
See what the key themes were at InsureTech Connect's 2023 conference and how Cisco is able to meet the Insurance industry's needs.
The Future of CX – 5 things insurance providers must do to keep up
4 min read
The Cisco Financial Services team welcomes imimobile’s Jay Patel – VP & CEO of imimobile as our guest blogger this week. Jay will discuss the importance of customer experience in the insurance industry.
What you — and your company — should know about cyber insurance
1 min read
It’s no longer a question of “if” any given company or organization is going to be hit with a cyber attack — it’s when. And when that attack comes, who...
Enabling your workforce can dramatically enhance your customer experience.
2 min read
While I enjoyed the incredible basketball played this year; what jumped out to me, was how much the NCAA has changed the fan experience. And the lessons we could draw from this and mirror to financial service firms.
Taking your Financial Services firm from a Cinderella story to a #1 seed.
2 min read
When is a cinderella story not a cinderella story? When your defensive/security strategy is well defined and prepared for anything coming at it.
Is your Financial Service Firms defensive strategy stuck in the past?
2 min read
It’s that time of the year again. The annual month where suddenly everyone is a college basketball expert; March Madness. This past weekend, I found myself glued to my television...
Live CiscoChat October 17th — The Path to Digital Leadership in Financial Services
1 min read
Join us Tuesday, Oct. 17 1 p.m. EST for a #CiscoChat with Lou Celi CEO of Roubini Thoughtlab for a discussion on digital leadership in financial services.
Encrypted Traffic Analytics – Why Should You Care?
2 min read
Balancing user privacy and security typically requires security teams to either reject encrypted traffic (slowing down business), or allow it through and increasing the risk of a breach. Not anymore.