insurance

March 12, 2024

FINANCIAL SERVICES

Insurance Claim Contact Center Collaboration – Digital Customer Experience Then and Now

4 min read

Take a look into the past and present of insurance claims and discover how AI and omnichannel communication are redefining customer experiences and opening doors for the next-gen workforce.

December 5, 2023

FINANCIAL SERVICES

Takeaways from Cisco at InsureTech Connect 2023

3 min read

See what the key themes were at InsureTech Connect's 2023 conference and how Cisco is able to meet the Insurance industry's needs.

June 14, 2021

FINANCIAL SERVICES

The Future of CX – 5 things insurance providers must do to keep up

4 min read

The Cisco Financial Services team welcomes imimobile’s Jay Patel – VP & CEO of imimobile as our guest blogger this week. Jay will discuss the importance of customer experience in the insurance industry.

August 21, 2019

THREAT RESEARCH

What you — and your company — should know about cyber insurance

1 min read

It’s no longer a question of “if” any given company or organization is going to be hit with a cyber attack — it’s when. And when that attack comes, who...

April 4, 2018

FINANCIAL SERVICES

Enabling your workforce can dramatically enhance your customer experience.

2 min read

While I enjoyed the  incredible basketball played this year; what jumped out to me, was how much the NCAA has changed the fan experience. And the lessons we could draw from this and mirror to financial service firms.

March 28, 2018

FINANCIAL SERVICES

Taking your Financial Services firm from a Cinderella story to a #1 seed.

2 min read

When is a cinderella story not a cinderella story? When your defensive/security strategy is well defined and prepared for anything coming at it.

March 13, 2018

FINANCIAL SERVICES

Is your Financial Service Firms defensive strategy stuck in the past?

2 min read

It’s that time of the year again.  The annual month where suddenly everyone is a college basketball expert; March Madness.  This past weekend, I found myself glued to my television...

October 13, 2017

FINANCIAL SERVICES

Live CiscoChat October 17th — The Path to Digital Leadership in Financial Services

1 min read

Join us Tuesday, Oct. 17 1 p.m. EST for a #CiscoChat with Lou Celi CEO of Roubini Thoughtlab for a discussion on digital leadership in financial services.

August 9, 2017

FINANCIAL SERVICES

Encrypted Traffic Analytics – Why Should You Care?

2 min read

Balancing user privacy and security typically requires security teams to either reject encrypted traffic (slowing down business), or allow it through and increasing the risk of a breach. Not anymore.