Customer Success Management

February 20, 2018


Building Customers for Life is Core to Cisco’s Digital Transformation

2 min read

As we evolve Cisco’s customer success journey we tend to think about it in two distinct, yet closely related parts -- customer adoption and renewals and expansion.

May 2, 2017


Rate Your Progress: How Effective & Mature is Your Customer Success Practice?

2 min read

Customer Success Management (CSM), at its core, is about ensuring that our customers thrive, and it centers on accelerating time to value at each stage in the relationship lifecycle (Land, Adopt, Expand, Renew). As sellers, the importance of integrating a CSM practice cannot be underestimated in today’s subscription economy. But the shift to becoming truly […]