Cisco Customer Experience (CX)

September 30, 2022


CX Takes Center Stage for Cisco

3 min read

Cisco is kicking off our first ever CX Week, an expanded celebration that recognizes the significance of customer experience.

September 29, 2022


Software End of Life…a reason to make a change

1 min read

Cisco has revised its software support End-of-Life policy for embedded OS and application software.

September 28, 2022


Exciting Times Ahead

2 min read

Cisco is bringing back its flagship Cisco Connect events to many regions worldwide to help our customers and partners capitalize on these exciting opportunities.

September 26, 2022


Get Ready to Rock with CX On Tour

2 min read

International Customer Experience Day is coming, and at Cisco, customer experience is so important that we celebrate the entire week.

September 13, 2022


Cisco Business Critical Services Expands Scrum Services and Adds New Architecture in Latest Release

2 min read

We are announcing new Cisco Business Critical Services product and feature enhancements. Learn how Cisco’s experts, technology, and automation can help you build resilient IT that drives growth, innovation, and powerful digital experiences.

August 30, 2022


CX From Sea Level to the Top of America: A Cisconian’s Journey

4 min read

Customer Success Specialist Jeremy D. summited the highest mountain in the Americas, learning valuable personal and professional lessons along the way.

August 4, 2022


Success Program Insights: Your digital guide to a better customer experience

3 min read

Cisco Lifecycle Advantage is a leading customer experience management program for partners that uses insights and automation to drive retention and growth.

Support Innovation: How Cisco TAC is transforming documentation and simplifying self-service

2 min read

Cisco Support Services’ TAC is on a quest to improve self-service offerings, make information easier to find, and help you resolve issues without opening a case. To achieve this goal, we have refactored and remodeled the oldest but most heavily used type of intellectual capital: Documentation.