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Adele Trombetta

Senior Vice President

Cisco Customer Experience (CX) EMEA

Adele leads Cisco’s Customer Experience (CX) EMEA organisation, which she’s responsible for 6,000 employees, 120,000 customers, 12,000 partners. It includes professional and support services, customer success and renewals teams who, alongside ecosystem partners, deliver business solutions throughout a customer lifecycle for increased time-to-value and high return on technology investment Prior to this role, Adele led the Customer Experience organisation across MEA and before that Cisco’s Advanced Service delivery organisation for EMEA with responsibility for regional strategy and P&L, her key areas of focus were delivery excellence, workforce transformation, and cross-country collaboration. Adele has over 20 years’ technology sector experience and a strong track record in orchestrating large-scale, transformational programs for key customers. Prior to joining Cisco, she held leadership roles at DXC Consulting, a company formed by the combination of CSC Consulting, HPE Enterprise Services and IBM. She is a Certified Management Consultant (CMA) and holds a degree in Mechanical Engineering from Università degli Studi di Napoli Federico II, and an MBA from Henley Business School. Adele also has been awarded two patents in security technology. A strong proponent of sustainability and a steadfast advocate for women in technology, Adele serves as the Global CX Lead for Sustainability as well as the CX Global Exec sponsor for Diversity Global Co-Lead of Women of Cisco.

Articles

January 24, 2024

21

CISCO SERVICES (CX)

Countown to Cisco Live EMEA!

3 min read

We are counting down the days to Cisco Live EMEA with excitement. Our biggest EMEA event of the year, which runs from February 5-9 at the RAI Amsterdam, will give us valuable time to celebrate with our customers and partners again. As we stand on the precipice of innovation, the anticipation builds for another extraordinary Cisco Live, which promises to redefine the landscape of Cisco Customer Experience (CX).

May 2, 2023

3

CISCO SERVICES (CX)

Leapfrogging into the future with Cisco’s Digitize Delivery

3 min read

Challenging times often create the best opportunities. I cannot deny that the past few years have been challenging for everyone; from Covid-19 to lockdowns, supply chain disruptions to war and a bubbling energy crisis. Companies the world over have had to navigate many storms, particularly in EMEA in the wake of the war in Ukraine. It is times like these that companies need to increase efficiency and be agile to boost productivity. At CX EMEA, Automation is a key driver for growth, which is one of the reasons we launched ‘Digitize Delivery’ to help our customers save time, money, and speed up Implementations and Operations all in one fell sweep. It has proved to be a game-changer: speeding up digital transformation at a rapid pace.

February 16, 2023

CISCO SERVICES (CX)

Cisco Live is about Customer Experience and we are ALL IN

3 min read

What a week! Cisco Live EMEA flew by nearly as fast as the digital evolution we are witnessing before our eyes! It was incredible to be there in person and to see so many people on the ground in Amsterdam.

January 24, 2023

CISCO SERVICES (CX)

Embrace Your Possible at Cisco Live Amsterdam

2 min read

Take a look at what is coming up for Cisco Customer Experience (CX) at Cisco Live Amsterdam 2023. Find out how we are bringing the best of human and digital intelligence together to accelerate your business outcomes.