At Cisco CX, our customers are our heroes. We are honored to work with changemakers, innovators, and trailblazers who have partnered with our teams to achieve industry-leading and transformational outcomes for their businesses.

Today, we recognize and celebrate the accomplishments of our customers in the EMEA region by highlighting three who have been selected to receive a 2023 EMEA Cisco CX Customer Hero Award. These awards are presented to CX customers to celebrate their stories of innovation and inspire others with their incredible successes.

These customers were selected from many nominations from across the region and we are honored to recognize them today!


EMEA Hybrid Work Innovator Award: Allianz

This award is presented to a customer that has achieved tremendous success with their hybrid work initiatives through collaboration with Cisco CX.

Allianz is one of the leading integrated financial services providers worldwide. They have partnered with Cisco CX to achieve their business objectives including network stability and automation of key processes. They have collaborated with Cisco Business Critical Services over a variety of architectures to provide the best possible hybrid work experience for their employees.


EMEA Digital Transformation Trailblazer Award: BBVA

This award showcases a customer that has successfully accomplished an impressive digital transformation through a partnership with Cisco CX.

BBVA is one of the largest financial institutions in the world. Over the last few years, BBVA has undergone a huge digital, multi-architecture transformation. They have become known for being an innovator in their industry, using leading-edge technologies to achieve great outcomes. With Cisco Business Critical Services, they were able to increase service availability and reliability, while reducing human errors through automation in the provisioning and operational processes, greatly improving their customers’ experience.


EMEA CX Customer Hero of the Year Award: BT

This top award recognizes a customer that has undergone an amazing digital transformation through collaboration with Cisco CX and continues to innovate with CX Cloud.

BT is one of the world’s leading communications services companies. The connections they make are helping solve the world’s biggest challenges including the global pandemic, climate change, and cyber security. Cisco CX has assisted BT in its initiative to transform offices throughout the UK and the world and has collaborated with BT to ensure wide adoption. BT is also participating in the Cisco CX Cloud Beta program to provide feedback and contribute to product innovations.

Celebrating Our Customers’ Innovation

We created the CX Customer Hero Awards to recognize the incredible work our customers are achieving in their industries. We thank our 2023 EMEA winners for their continued support and partnership with Cisco CX, and we’re looking forward to seeing what else can be accomplished – together, as we embrace the possible.

Looking to learn more about the stories behind our 2023 CX Customer Heroes? Over the next few months, we will be working with our winners to tell their stories in a variety of different ways to showcase their accomplishments. These stories will be featured on Cisco’s digital channels and platforms. Stay tuned and follow @CiscoCX on Twitter for more CX updates!


Explore our Cisco CX Superheroes Today

To read more about our customer hero’s Cisco CX Customer Stories Look Book – a catalog of stories highlighting how Cisco customers are transforming, pioneering, and innovating to drive impact in their organizations and across the world.

See some of our most recent stories here:

  • Enel – Global energy producer collaborates with CX Cloud team to gain supply chain insights and improve operations.
  • Denso – Global automotive components manufacturer dramatically reduces time and costs for software upgrades and reduces security incidents with CX Cloud
  • OTE Group — Reducing costs and improving the customer experience through automation.

If you are interested in sharing your own customer story, connect with us at cxcustomerstories@cisco.com.We’d love to hear from you!

Don’t have a story to tell just yet? We can help you build it, right along with your network!


James Turrell

Head of CX Marketing and Communications

Customer Experience