Want to Build an Interactive Chat Bot? Try the Webex Teams API Repo.
This community friendly GitHub repo is inspired by the growing "awesome" movement, dedicated to providing high-quality, inspiring, well-curated lists of interesting things.
Chatbots
Intelligent Chatbots: Have a Conversation with Your Data
No longer sci-fi, AI-powered conversations can help you navigate a tsunami of data, just by asking.
Messaging Helps Informal Contact Center Teams Win
Informal customer care will continue to supplement formal customer care. Everyone in your organization should be able to provide customer support. Expect new ways of blending informal and formal customer care.
Artificial Intelligence in Customer Care
Workflow applications are ripe for disruption with the advent of artificial intelligence (AI). Here are three areas where AI will transform the world of customer care.
Starting Your Journey as a ‘ChatBot’ Developer
In no more than two years, ChatBots have raised from a techie’s gadget to strong interest from all industries, due to their unique ability to smoothly engage with end-users via...
Cisco and BT Research the Digital Consumer
Cisco and BT recently surveyed 5,000 consumers across Europe, Asia-Pacific, and the Americas about their changing expectations for customer service. Review these eight trends against your current contact center capabilities.
Code Party Is Here! Who Says Coding Can’t be Fun?
Welcome, welcome, welcome! Here is the first episode of Kareem and Matt’s Code Party where the idea is to video what we usually do, which is sit around, have a beverage, and talk tech (I know…super nerdy right?). This will be a series so keep your eyes open for new episodes, sample code, and blog […]
Chatbots: The Next Wave of Financial Services
Chat tools like Whatsapp and Facebook Messenger are among the fastest growing platforms on the web today. Businesses are harnessing chatbot technologies to reduce costs and improve the customer experience.