The Journey to Proximity: It’s a Marathon, not a Sprint
The horrific events of 2020 became a sobering wake-up call. These circumstances pushed me to lean further into the experiences of people who are different from me – people who are underrepresented, marginalized, or vulnerable in some way.
How CX Is Driving The Future of Partner Profitability
Recently, at Partner Summit Digital, where the theme was Future Ready, we had the opportunity to share our newest CX innovations and strategies in a virtual partner event unlike any other in Cisco’s history. Here are the important takeaways that demonstrate how Cisco is helping our partners get future ready.
Take the Quiz: Are You in Digital Denial?
Is your organization in digital denial? The first step is recognizing it, and the next step is admitting the need to do something about it. Steve Cox's blog helps you recognize if you're in digital denial and what you can do to turn things around.
Fueling Customer Success with the Right Mix of Digital Engagement
No matter which lens you look through, it’s easy to see the importance of digital and the enormity of transformation taking place in the marketplace today. Both Gartner and Forrester predict that by 2020, 80% of the buying process is expected to occur without any direct human-to-human interaction. IDC says that the digital shift doesn’t […]
Five Ways to Increase Customer Share in the Subscription Economy
We’ve reached the midway point in 2016 and now’s the perfect time to reevaluate – or even re-think – your current growth strategy. Traditionally in our industry, business growth has been built around gaining market share: adding new logos, making more deals and fueling the sales pipeline. “Being successful in this new economy increasingly requires […]
Partner Success Strategies: How to Automate and Digitize Customer Engagement
A digital transformation is already upon us. Customer buying behavior is dramatically different than it was 10 years ago. If you haven’t adapted already, growing your business may require big shifts in the way you do business. It’s no surprise that your customers prefer to do business online. They are buying more online services, subscriptions, […]