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Steve Cox

Vice President, Employee Experience

Steve Cox is the Vice President of Employee Experience (EX) for Cisco’s Customer Experience (CX) organization. He oversees a high-performing team with a mission to reimagine the future of work for Cisco employees worldwide.

During Steve’s 20-plus years with Cisco, he has played an instrumental role in accelerating the company’s CX strategy by reimagining its renewals business and advancing its ongoing, company-wide digital transformation. Steve has led a variety of teams including marketing, sales and data analytics, all with a dedicated focus on using data to elevate customer and partner experiences and drive business growth.

Under Steve’s leadership, his team has won numerous marketing and industry awards, demonstrating excellence in digital transformation, data and analytics, customer experience, customer success, and sales enablement. And while Steve is known for digital innovation, to him success is all about making a difference in the lives of the people around him. Within Cisco’s CX organization he has created a culture of perspective and generosity, focused on giving back and having an impact on communities around the world.

Steve holds an undergraduate degree in Communications from UC Santa Barbara and an MBA, with a focus in International Business and Finance, from Santa Clara University. An avid traveler and sporting enthusiast, he lives with his beautiful wife and two wonderful kids in San Diego, CA.

Articles

The Journey to Proximity: It’s a Marathon, not a Sprint

The horrific events of 2020 became a sobering wake-up call. These circumstances pushed me to lean further into the experiences of people who are different from me – people who are underrepresented, marginalized, or vulnerable in some way.

November 16, 2020

CUSTOMER EXPERIENCE

How CX Is Driving The Future of Partner Profitability

Recently, at Partner Summit Digital, where the theme was Future Ready, we had the opportunity to share our newest CX innovations and strategies in a virtual partner event unlike any other in Cisco’s history. Here are the important takeaways that demonstrate how Cisco is helping our partners get future ready.

January 18, 2019

PARTNER

Three Ways Cisco Plays Cupid with Partner Success

When you provide customers with exceptional experiences through your products, services and interactions, you begin to earn their trust. Learn 3 ways to win the hearts of your customers.

February 5, 2018

PARTNER

Take the Quiz: Are You in Digital Denial?

Is your organization in digital denial? The first step is recognizing it, and the next step is admitting the need to do something about it. Steve Cox's blog helps you recognize if you're in digital denial and what you can do to turn things around.

January 17, 2017

PARTNER

Fueling Customer Success with the Right Mix of Digital Engagement

No matter which lens you look through, it’s easy to see the importance of digital and the enormity of transformation taking place in the marketplace today. Both Gartner and Forrester predict that by 2020, 80% of the buying process is expected to occur without any direct human-to-human interaction. IDC says that the digital shift doesn’t […]

July 20, 2016

PARTNER

Five Ways to Increase Customer Share in the Subscription Economy

We’ve reached the midway point in 2016 and now’s the perfect time to reevaluate – or even re-think – your current growth strategy. Traditionally in our industry, business growth has been built around gaining market share: adding new logos, making more deals and fueling the sales pipeline. “Being successful in this new economy increasingly requires […]

December 10, 2015

PARTNER

Partner Success Strategies: How to Automate and Digitize Customer Engagement

A digital transformation is already upon us.  Customer buying behavior is dramatically different than it was 10 years ago.  If you haven’t adapted already, growing your business may require big shifts in the way you do business. It’s no surprise that your customers prefer to do business online.  They are buying more online services, subscriptions, […]