Big Data and Big Results for Customer Experience
Earlier this week, more than 200 Cisco partners attended the latest Customer Success Talk webinar, “The Golden Thread: Connecting Data in the Value Chain”. The live event featured Andy Starr, Vice President of Cisco’s Customer Success and Renewal Operations organization, where he shared his perspective on how data and analytics are key to understanding the customer journey and driving more enjoyable customer experiences.
We recently talked to Andy, to find out more about how data and analytics are such a critical component of customer success management.
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