Brian Hackett

Director Customer Success Cisco

Europe, Middle East, Africa and Russia (EMEAR)

In August 2016 Brian became the Director for Cisco Customer Success EMEAR. Brian’s Customer Success team utilizes team uses adopt and expand motions to drive Cisco’s annuities sales across Software, Security and Services and to identify new upsell opportunities.

Brian joined Cisco in August 2010 as Director of Services Sales for the UK and Ireland and in August 2013 changed role to lead the Cisco Partner Services and Commercial Services Sales for EMEAR. Prior to Cisco Brian was with Oracle/Sun for 20 years where he held a number of Director positions including Service Sales Director for Northern Europe, Systems Practice Director and Director of Financial Services Sales.

Brian graduated from the University of Westminster in Computer Engineering followed by postgraduate MA in Marketing.

Brian is married with two children and enjoys running, cycling, and snowboarding in his spare time.


February 7, 2017


Why Customer Success is All About Adoption, Not Addiction

5 min read

We all know the facts about customer loyalty. It’s easier and less expensive to sell to an existing customer rather than acquire a new one. Loyal customers are also more likely to buy more from you and recommend you to other potential prospects. Take a moment to think about your own customer base. Would you […]