Customer Success in 2017: Three Resolutions You Can’t Afford to Break
In 2016, more than 4,000 people participated in a Customer Success Talk webinar as part of their journey to create customers for life. We’ve put together a free eBook with what we've learned.
Our Most Successful Partners Do This. And You Can Too.
In Scott Brown’s recent blog post, “The Digital Shift: Partner Evolution and Future of IT”, he talks about the transformation of product and service delivery models in our industry and evolution of sales practices to keep pace with customer expectations. As digitization and the anything-as-a-service model have taken hold, buyers want to pay as […]
A Fresh Perspective on Install Base Refresh
Today we’re talking with John Stone, Cisco Senior Manager, Digital Experience & Analytics, about the importance of Customer Lifecycle Management (CLM). Beyond unlocking margin potential for partners, John says CLM is the key to creating customers for life. As one of Cisco’s top post-sale engagement experts, John has some valuable insight to offer about what […]
Cisco Active Advisor: Get the Most From Your Enterprise Network
When I was little, my father kept our family car in tip-top shape. He overhauled brakes, rebuilt engines, tuned carburetors, and swapped out suspensions. He could do just about anything, and he knew every component, inside and out. From an early age, I enjoyed “helping” my father whenever there was a chance. I handed him […]