We are in the midst of the era of customer and workforce experience. I read one report predicting “by 2020, customer experience will overtake price and product as the key brand differentiator.” Consumers and employees are more loyal to companies that
There is $1.3 trillion value at stake in the financial services industry projected by 2022. Capturing this value requires embracing today’s digital
“One of these days the ground will drop out from beneath your feet One of these days your heart will stop and play its final beat One...
Remember 1995? That was the year we put ‘e’ in front of everything to signify that it was being done ‘electronically.’ eBusiness, eCRM, and eProcurement were all the rage. Fast forward to 2016 and we’ve dropped the ‘e’ because doing things
Do the names Linda Keith and Chas Chandler ring a bell? Well, without their
I am a millennial and my entire financial life fits in my front pocket. Whether I am setting up automatic credit card payments, paying a friend back for a dinner...
How often do you bank? ? For me, it’s a few times a week, but more frequently when I
We’re moving. After twenty-five years in the same house, my wife and I will soon be living in a new place. Moving isn’t fun. It’s not just leaving the home where we raised our two boys, but getting rid of all our unneeded items.
“Bankers’ hours” started disappearing with the advent of ATMs in the 1970s and 1980s. Today, online and mobile access has made the transactional side of banking a 24/7, anytime, any...
