#CiscoChat Recap: Give Banking Customers Face Time
There's never been a better time for great customer experience.
Customer Experience
Cisco and Fiserv: Transforming the Customer and Employee Experience
Authors: Jason Bettinger, Financial Services Business Transformation Director, Cisco Bradley Mason, Vice President, Sentry Performance Solutions, Fiserv Changing technology is driving big changes in consumer expectations – and within the workplace.
Live #CiscoChat April 26th – Give Banking Customers Face Time
Join us for a conversation with Alyson Clarke from Forrester Research about the customer experience in financial services.
Are traditional software architectures hindering your digital transformation?
Advancements in cloud computing, distributed analytics, machine learning, robotics, the Internet of Things (IoT) and the emerging API economy are setting the stage for entirely new data-driven business models.
Video Provides a Fresh Approach to Retail
The key to retail success is understanding the shopping journey, and video can play an important part in that process. Sandra Acham talked to me this week as she wrote a blog about how video supports a comprehensive approach to understanding customer
CBA LIVE 2016 Highlights How Data is Everywhere
Read about the exciting opportunities available to financial institutions that embrace digital business transformation, re-introducing human connectivity, and leveraging digitization as a competitive advantage.
Taking Customer Experience to the Next Level
According to a study by Accenture, price is not the primary reason for customer churn: 66% of respondents stated they have switched companies due to poor customer service. But what makes this number even more relevant is that 82% of these respondents
My first Cisco Live…and it was in Berlin!
I am a new Cisco hire – Head of Financial Services Solutions & Innovation EMEAR and I just came back from Cisco Live Berlin. This is my first time at the event, having spent 30 years in banking. My first impression? Firstly, WOW! I have been a
