remote expert

June 4, 2019

MANUFACTURING

Work Where You Need to Be

Ask anyone who’s spent their career in manufacturing, and they will confirm everything happens on the manufacturing floor. Operators run tools to make parts on the shop floor. Maintenance technicians...

December 22, 2016

COLLABORATION

Recording the Changing Face of Customer Journeys

Customer interaction is getting personal. The new era points to a concierge customer-service experience via video, allowing much more intimate and rich conversations. Contact centers have an enduring business requirement to capture and analyze customer interactions for quality, training, satisfaction rates, and such. Businesses need a way to capture video interactions and derive value from deeper analytics.

There Won’t Be Sticky Notes at Cisco Live 2016

My greatest pet peeve when I managed a branch: sticky notes. I thought they made our office/workstation cluttered and disorganized. It never failed that I’d see them on the corners of a tellers’ monitor or scattered around a bankers’ desk. As much as I disliked them I was always reminded about how they served as […]

May 20, 2016

COLLABORATION

Is Video the New Voice for Customer Interactions?

Video is the best way to have a great customer interaction that helps to build trust and gain context. It also increases upsell and cross sell opportunities.

April 20, 2016

FINANCIAL SERVICES

Cisco and Fiserv: Transforming the Customer and Employee Experience

Authors: Jason Bettinger, Financial Services Business Transformation Director, Cisco Bradley Mason, Vice President, Sentry Performance Solutions, Fiserv Changing technology is driving big changes in consumer expectations – and within the workplace. Financial institutions must transform customer experiences to meet the demands of the future, or run the risk of impacting the bottom-line. They must also […]

April 14, 2016

FINANCIAL SERVICES

Live #CiscoChat April 26th – Give Banking Customers Face Time

Join us for a conversation with Alyson Clarke from Forrester Research about the customer experience in financial services.

March 10, 2016

FINANCIAL SERVICES

Virtualised Expertise – A True Win/Win

How many times have you gone into your local branch to see someone about a mortgage, or a pension, or a current account and no one is available to see you right away? It happens more often that you think. And the bank often doesn’t know how much business it is losing as these initial […]

February 25, 2016

FINANCIAL SERVICES

My first Cisco Live…and it was in Berlin!

I am a new Cisco hire – Head of Financial Services Solutions & Innovation EMEAR and I just came back from Cisco Live Berlin. This is my first time at the event, having spent 30 years in banking. My first impression? Firstly, WOW! I have been a Cisco customer in previous banking roles and I […]

February 11, 2016

FINANCIAL SERVICES

Join us at Cisco Live Berlin to see the Digital Bank

There is $1.3 trillion value at stake in the financial services industry projected by 2022. Capturing this value requires embracing today’s digital disruption and the major technology transitions of mobility, collaboration, cloud, big data analytics, and security. Join...