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Luis Martinez

Customer Experience Practice Advisor

Luis Martinez has 23 years experience supporting large, strategic, multi-site enterprise telephony and contact center solutions across multiple verticals including Insurance, Financial Services, Retail, and Manufacturing. He has supported initiatives at Travelers Insurance, Fidelity Investments, CIGNA, Aetna, Lincoln Financial Group, Citigroup, AIG, JP Morgan Chase and GE.

In his current role, he supports a number of Fortune 500 companies endeavoring to design uncommon solutions to common problems within the enterprise through customer-centricity, experience design and organizational transformation.

Prior to joining Cisco, Luis spent 14+ years at Avaya / Lucent, most recently managing a team of solution consultants and architects within Avaya’s Business Communications Solutions Group. Prior to joining Lucent Technologies, Luis held the roles of call center strategist and voice network architect for such firms as Travelers Insurance, Fidelity Investments, CIGNA Insurance and Lincoln Financial Group.

Luis holds a Master of Science in Operations Research from Stanford University and a Bachelor of Science in Systems Engineering from the University of Pennsylvania.  He is a Certified Customer Experience Professional and is currently finalizing his Lean Six Sigma Black Belt certification.

 

Luis Martinez's Articles