Interaction Technology: Neutralizing the Barriers of Time, Location, and Staffing Levels
In my last blog, I continued the discussion about the 24-hour bank and how banks must transition from the physical
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Delivering More Personalized Customer Service
At Cisco Live, Hans Hwang, VP of Cisco Advanced Services spoke with Todd Walthall, Vice President, Digital Servicing Integration from American Express about how they are taking their customer service to the next level. By partnering with Cisco