remote expert mobile

June 20, 2014


Interaction Technology: Neutralizing the Barriers of Time, Location, and Staffing Levels

3 min read

In my last blog, I continued the discussion about the 24-hour bank and how banks must transition from the physical business model to the digital business model. As part...

Delivering More Personalized Customer Service

2 min read

At Cisco Live, Hans Hwang, VP of Cisco Advanced Services spoke with Todd Walthall, Vice President, Digital Servicing Integration from American Express about how they are taking their customer service to the next level. By partnering with Cisco, American Express is piloting video chat capabilities in their American Express iPad application. With a push of […]