Cisco dCloud is moderating the #CustomerExperience #CiscoChat on August 22nd – so we spent some time thinking about the Customer Experience and our role in it. With the advent of social media marketing, the line between “customer-facing” and
Kevin Spacey delivered an amazing keynote closing out Cisco Live 2016: “Today, the last words of my speech belong to Frank Underwood.” Cisco Live this year was all about how digital is dramatically redefining business models. Digital is
Deliver new customer experiences. Transform processes and business models. Empower workforce innovation.
Cisco’s Global Retail team announced a new paper at the Cisco Live show in Las Vegas from Cisco and our retail research partner PSFK, Inc. “The Future of Retail” report supplement defines ten pillars of customer experience, showing how brands
My greatest pet peeve when I managed a branch: sticky notes. I thought they made our office/workstation cluttered and disorganized. It never failed that I’d see them on the corners of a tellers’ monitor or scattered around a bankers’ desk. As much as
In previous We’re Listening Blog posts, we’ve talked about the various ways we listen to our customers and partners. Rich sources of feedback (including surveys, but also focus groups, advisory boards and events) help give us a
Suppose there is a treasure at the top of a mountain worth $405B. It is more than one person alone can carry back down the mountain, and you have a chance at that treasure. Many people want the treasure and will work hard to get to the top to claim
The Cisco dCloud team recently got our entire management team on video, and apparently it was one of the scariest things they ever did. Or was it?
Some of the most iconic characters in movies and television haven’t even been human. For example, most people don’t realize the name of the robot on Lost in...
