Digitally Sell at #FullSpeed: Cisco dCloud Demos Help You Avoid Death by PowerPoint
In the summer of 2012, I was asked to pick up a high profile project with time restrictions for Bank of America/Merrill Lynch (BAML). The brief was to implement a...
Customer Experience
Innovative ways Systems Engineers are winning with Cisco dCloud
On August 22, 2016 Chris Dedicoat, Cisco’s Executive Vice-President of Worldwide Sales, took to the main stage at #CiscoGSX in Las Vegas and told the entire Cisco Sales force to “demo with dCloud!”. What happened next? I can tell you exactly what
Give Your Store a Makeover: Designing Your Property for Wireless
Today wireless is taking on a new role for retailers, hoteliers, and sports venues to engage with their customers. No longer just a tool for the supply chain, the intimacy...
Becoming a “Retailer of the Future” with Customer Experience
More than ever before, today’s consumers have more options about what to buy and where to buy it. With each interaction, they choose which retailers they support with time, attention, personal data, dollars and social capital. That’s no small
“I’ll Know it When I Feel It” – A Connected Digital Experience
Feelings are critical to how consumers evaluate the companies they interact with. They are looking more to be “connected” with, to, and through their suppliers. And when they do connect, it is increasingly via a digital asset. Consumers are looking
Accountability for the Digital Customer Experience
Cisco dCloud is moderating the #CustomerExperience #CiscoChat on August 22nd – so we spent some time thinking about the Customer Experience and our role in it. With the advent of social media marketing, the line between “customer-facing” and
Financial Services Gone Digital at Cisco Live 2016
Kevin Spacey delivered an amazing keynote closing out Cisco Live 2016: “Today, the last words of my speech belong to Frank Underwood.” Cisco Live this year was all about how digital is dramatically redefining business models. Digital is
There’s Never Been a Better Time to (Digitally) Transform Your Business
Deliver new customer experiences. Transform processes and business models. Empower workforce innovation.
Creating Your New Digital-Ready Store
Cisco’s Global Retail team announced a new paper at the Cisco Live show in Las Vegas from Cisco and our retail research partner PSFK, Inc. “The Future of Retail” report supplement defines ten pillars of customer experience, showing how brands