unified contact center express

2 min read

I spent last Sunday in a cold, damp changing room with 15 other forty-something parents. We were attending the first day of our FA Level 1 Soccer Coaching course. It was fascinating! Our instructor really brought to life a framework for coaching the young footballers that we volunteers look after every Saturday between August and […]

2 min read

Customers are interacting with organizations in many different ways – from voice to email, chat and social media – using a variety of devices including smartphones and tablets. Many organizations are still figuring out how to deal with the evolving customer who is using any channel, any device and at any time. You need collaboration […]

2 min read

I recently flew from Heathrow to San Diego to attend Cisco Live. About an hour in and the cabin crew started serving dinner. It was a full flight...

3 min read

Last week I was at Westminster Central Hall in London for the EMEAR and UK&I Customer...