Interaction Technology: Neutralizing the Barriers of Time, Location, and Staffing Levels
In my last blog, I continued the discussion about the 24-hour bank and how banks must transition from the physical business model to the digital business model. As part...
Open 24 Hours: Bringing the Full Capabilities of the Branch to Digital Channels
In my previous blog I introduced the series with the idea that financial services firms are now being expected to operate and be “Open 24 Hours.” Underlying this is...
Banking Operating Models – Then and Now
A recent poll by American Banker Magazine reported on the impressions of the future of banking and generated some interesting perspectives about what the future will be like. While there were several insights, one comment especially captured the essence of the future: “The future model of banking will center around dramatically increased simplicity delivered through […]
Imagine the Possibilities and Realize the Benefits of Organization Innovation in Financial Services
Geoff is the Lead for Cisco’s Business Transformation solutions for the Financial Services Industry in Canada. To read Geoff’s full bio, please click Here. This is the first in a series of blogs where I will discuss the capabilities that are driving innovation in the design and structure of retail financial services organizations. These capabilities […]