Zane West

Sr Director CXPM Security Services

CX Product Management

Zane West has been in the cybersecurity industry for 25+ years, starting in the financial services industry and then transitioning over to Global Service Integration companies, leading Security Presales organizations, and establishing the cybersecurity strategy. A big part of what Zane has done for the last 15 years has been developing Managed Security Services capabilities regionally and globally, which lead to his focus on product development in the Security Services space. Zane has held executive leadership roles at several Cisco Partners and MDR Startups leading the product strategy and development. Zane is now responsible for the development of Cisco’s Security Services strategy and the delivery of Cisco’s Incident Response and Offensive Security Teams.


December 1, 2022


Q&A: Augmenting XDR with MDR to solve customer challenges

4 min read

Cisco Subject Matter Expert Zane West, Senior Director of Customer Experience Product Management, Security Services, discusses the importance of threat detection and response and how services can help SOC teams hunt, investigate, and remediate threats.