It’s been only a few years, but 2019 feels like a lifetime ago. In some ways I view it as the “before times” — before remote working became ubiquitous and hybrid work became the way of the future, before the world and the workplace were forever transformed. Business will never be the same. And neither will we.

Now with our first in-person event since then fast approaching, I’m reminded of how much I’ve missed the energy of Cisco Live, the stage, the lights, the rooms filled with customers, partners, and colleagues. I am counting the days to reconnecting with old friends and meeting new ones.

This will be my first Cisco Live with Cisco Customer Experience (CX) in APJC. But along with this new lens, I bring my experience and insights as Cisco’s original customer zero, global CIO, and loyal customer.

Get ready to rock and roll.

Now is the time to Embrace Your Possible

A new world requires new solutions and fresh strategies. That’s what Cisco CX has in store for you. Take it from someone who has been in your shoes and knows what keeps IT leaders up at night — Cisco CX is here to make your life easier and help you sleep better.

We are here to help you Embrace Your Possible with a fast-track to business value through three driving forces:

  1. Simplify and automate to optimize for today’s challenges
  2. Transform with agility for tomorrow’s changes
  3. Innovate for a future redefined

This is just a glimpse of what’s to come. I have much more to share about all that I’m seeing and learning, including how we are bringing the best of human+digital intelligence together to accelerate business outcomes. Let’s continue the discussion at Cisco Live!

Join Customer Experience at Cisco Live in Melbourne!

Join my colleagues and me for the Keynote on Wednesday, December 7 at Cisco Live in Melbourne! Learn more about Ride to Possible, where you can attend sessions, see demos, and learn about CX to earn raffle entries to win an incredible prize package. Check out our CX innovation session that will highlight the latest innovations to help you now and in the future. Visit our CX stand at the World of Solutions to learn more about how to Embrace Your Possible!

Unable to join us in Melbourne? You can still attend Cisco Live 2022 online

Get your front-row seat to Cisco Live 2022 and tune in Dec 7-8 for the live event broadcast tolearn how Cisco is combining technology and people to fuel the future of hybrid work.

Sign up now to attend Cisco Live 2022 Online


Jacqui Guichelaar

Senior Vice President & General Manager

Customer Experience, APJC