Ammar Mark Rayes

Principle Technical Product Manager

Platform WLAN

Ammar Rayes is a Principal Technical Product Manager at Cisco’s WAN Platform BU focusing on Network Analytics, Automation, and ML. He is a Best-selling author with 4 books, 100+ publications in referred journals and conferences, and over 35 patents. Adjunct Professor at SJSU. Guest edited 12+ IEEE journals and magazines. Keynote speaker at several IEEE and industry conferences. Founding President and board member of the International Society of Service Innovation Professionals (www.issip.org), Editor-in-Chief of the Advances of Internet of Things Journal, senior editor of IEEE Journal of Selected Areas in communications and served as an Associate Editor of ACM Transactions on Internet Technology and the Journal of Wireless Communications and Mobile Computing. Recipient of a dozen Innovation & Execution Awards. Ammar received his BS and MS Degrees in EE from the University of Illinois at Urbana and his Ph.D. degree in EE from Washington University. He’s in the process of completing AI/ML Business Application postgraduate program at the University of Texas – Austin.


March 25, 2024


Differentiated Experience with Cisco Catalyst Center and CX Services

3 min read

Discover how the latest version of Cisco Catalyst Center reduces risk by integrating with Cisco Lifecycle Services’ Success Tracks to enable predictable business outcomes by combining the best Catalyst Center telemetry, orchestration, and automation capabilities with CX expertise, intellectual capital, and analytics. Advanced features include security advisories, field notices, network bug identifiers, end-of-life notices, remote support authorization, wireless troubleshooting workflows, and more.

November 7, 2022


Check Out Cisco CX Cloud – Cisco DNA Center Joint Capabilities

2 min read

Cisco CX and the Cisco DNA Center enterprise engineering team have developed a joint solution for Cisco’s customers and partners that emphasizes ease of use, simplified product adoption, and faster time to value for differentiated customer experiences.