At Cisco CX, our customers are our heroes. We are honored to work with changemakers, innovators, and trailblazers who have partnered with our teams to achieve industry-leading and transformational outcomes for their businesses. We value the opportunity to help our customers embrace their possible.

Today, we recognize and celebrate the accomplishments of our customers in the APJC region by highlighting five who have been selected to receive a 2022 APJC Cisco CX Customer Hero Award. These awards are presented to CX customers to celebrate their stories of innovation and inspire others with their incredible successes. These customers were selected from over 40 nominations from throughout APJC and we are honored to showcase them here.

Congratulations to our winners!


APJC Inclusive Future for All Award: University of Melbourne

This award recognizes a customer that is making great strides towards the goal of an inclusive future for all, with the assistance of Cisco CX. The University of Melbourne, a premier research university in Australia, set out to create a world class connected campus for students online and in person after the COVID-19 shutdown, to make the hybrid experience a huge success. Through collaboration with Cisco CX, they achieved their goal to be on the cutting edge of campus infrastructure with Cisco DNA Center. Now, students and faculty are tightly connected from wherever they are located– a connection that enriches learning, teaching, and research. Hear from Daniel Buttigieg, Director, Enterprise Technology at the University of Melbourne:


2022 APJC CX Customer Hero Award Winner: University of Melbourne


APJC IT Operational Excellence Award: HCL Technologies Limited

This award goes to a customer that has strengthened and enhanced IT operations, leveraging Cisco CX. HCL Technologies Limited is a multinational information technology services and consulting company with a multi-architecture portfolio from Cisco to support both internal and external requirements of its business. In collaboration with Cisco services, HCL Technologies Limited strengthened security across the network and optimized IT operations. They can now restore services more quickly and have accelerated rollouts through automation. They improved their upgrade success rate to 99.5% and software conformance to 91%. Hear from Ramana SV Executive Vice President and Head Global IT at HCL Technologies Limited.

2022 APJC CX Customer Hero Award Winner: HCL Technologies Limited



We present the Innovation award to a customer that is realizing amazing business outcomes through Cisco Success Tracks and CX Cloud. DENSO is a global manufacturer of automotive components, offering advanced automotive technologies, systems and products. With CX Cloud, DENSO now has comprehensive visibility into their network devices and reduced risk with automated software upgrade recommendations. They have improved the time for OS upgrades from 6 months to just 5 days. View the DENSO CORPORATION customer story and hear Mikito Kidokoro, Director, IT Digital Management Division accept the award:

2022 APJC CX Customer Hero Award Winner: DENSO CORPORATION


APJC Security Trailblazer Award: Newgen Software Technologies Limited

The Security Trailblazer Award celebrates a customer that has strengthened its security posture to proactively protect and defend its IT infrastructure, leveraging Cisco CX. Newgen, the leading provider of a unified digital transformation platform, is a multinational company with employees in over 40 countries. They needed to ensure security of their complex infrastructure, including employees working from home. Newgen worked with Cisco CX to de-risk the full lifecycle of the advanced cyber threat problem—gaining deep visibility, context, and control to rapidly detect, contain, and remediate advanced threats if, or when, they evade front-line defenses. Now they can quickly eliminate malware with a few clicks. Hear more details from Abhay Tiwari, General Manager, IT:

2022 APJC CX Customer Hero Award Winner:
Newgen Software Technologies Limited


APJC CX Customer Hero of the Year: Kasikorn Business – Technology Group (KBTG)

This top award recognizes a customer that has undergone an amazing digital transformation through collaboration with Cisco CX. KBTG, part of a leader in innovative banking, Kasikornbank, set out on a digital transformation journey, which included enhancing their security operations center. The project entailed strengthening cyber security detection and response, including threat hunting capabilities, to better respond to new and advanced threats. Through collaboration with Cisco services, they have built a world class SOC. Hear from Chatchawat Asawarakwong, CISO of KBTG:

2022 APJC CX Customer Hero Award Winner:
Kasikorn Business – Technology Group (KBTG)


Celebrating Our Customers’ Innovation

We created the CX Customer Hero Awards to recognize the incredible work our customers are achieving in their industries. We thank our 2022 APJC winners for their continued support and partnership with Cisco CX, and we’re looking forward to seeing what else can be accomplished – together, as we embrace the possible.

Looking to learn more about the stories behind our 2022 CX Customer Heroes? Over the next few months, we will be working with our winners to tell their stories in a variety of different ways to showcase their accomplishments. These stories will be featured on Cisco’s digital channels and platforms. Stay tuned and follow @CiscoCX on Twitter for more CX updates!

Explore our Cisco CX Superheroes Today

To read more about our customer hero’s Cisco CX Customer Stories Look Book – a catalog of stories highlighting how Cisco customers are transforming, pioneering, and innovating to drive impact in their organizations and across the world.

See some of our most recent stories here:

  • Generali — Gaining network visibility, reducing costs, and streamlining case management for a major insurance provider.
  • OTE Group — Reducing costs and improving the customer experience through automation.
  • Choctaw Nation — Helping to enhance visibility, gain insights, and increase community services for a Native American nation.

If you are interested in sharing your own customer story, connect with us at cxcustomerstories@cisco.com. We’d love to hear from you!

Don’t have a story to tell just yet?

We can help you build it,

right along with your network!



James Turrell

Head of CX Marketing and Communications

Customer Experience