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Collaboration Notes from Cisco Live: Wednesday Wrap-Up

You know it’s a star-studded day when the morning starts with Rebecca Jacoby, the afternoon features Rowan Trollope and Jonathan Rosenberg, and the night ends with Steven Tyler and Joe Perry wearing this year’s freshly minted Cisco Live hat. Yes, Wednesday was a busy day.

If you somehow missed it, the word of the week is exponential. It’s a strong message in every major session I’ve attended — and for good reason. Thinking, development, change — we all know the basics of moving forward, but it’s adding exponential in front that will make the difference in your ability to disrupt yourselves, your markets, and your competitors. The exponential component is really what’s required to advance and succeed in the digital age. It’s simple math, really.

Read on for: Rowan Trollope and Jonathan Rosenberg, Industry Keynote, Intercloud, Innovation Session, Customer Appreciation Event, Customer Connection Program, Keep Up-to-Date Beyond Cisco Live  Read More »

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Collaboration Notes from Cisco Live: Tuesday Wrap-Up

Today was another busy day in a city by a bay. With the Cisco Live gears fully engaged, there were more sessions, more classes, and more of everything going on. Our product teams did presentations and trainings throughout the day. And the Collaboration booth was hopping, even without the lure of tradeshow-trick-or-treat swag. We had a constant stream of people checking out the latest collaboration goods and digging into details with product managers. I kept expecting a lull in activity. It never happened.

Read on for: Handisco, Peter Diamandis Keynote, Cisco Champions, Today’s Video, Auto-Reply for the Digital Age,  and What’s Up for Wednesday Read More »

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Collaboration Notes from Cisco Live: Monday Wrap-Up

The games have begun! It’s the official start to Cisco Live 2015 here in sunny San Diego. I started my morning with digital calisthenics to prepare my digits for the keyboarding ahead. And it was a good thing I did because there was plenty about which to tweet. If you’re looking for the collaboration perspective of goings on throughout the show, I’m here to provide it via Twitter (@ciscokima) and nightly wrap-ups of the day’s activities. Read on for: Opening Keynote with John Chambers, Captain of the New Guard, Collaboration in the World of Solutions, What’s Up for Tuesday?, and #MEOW.

Opening Keynote with John Chambers

Despite the fact that it outsized a football field — or a futbol pitch for that matter — the room was full long before Chambers ran on stage. Although it was his final keynote as CEO, he focused on the future and what organizations need to do to next. In ten years, it’s predicted that 40% of today’s enterprise companies will no longer exist. Chambers points to four reasons. Companies that fail:

  • Miss market transitions
  • Do the “right thing” for too long
  • Don’t reinvent themselves
  • Get too far from their customers

So what’s his advice? He provided plenty. Disrupt or be disrupted. Have the ability to make a change before the rest of the world knows it’s possible. Just because you won in the last information age doesn’t mean you’ll win in the digital age. (Honestly, it was a fiesta of tweetable and bloggable soundbites.) Read More »

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11 Reasons to Visit Collaboration in the CLUS World of Solutions

Last week, I gave you the top reasons to check out what Cisco Collaboration has to offer at Cisco Live this year. But wait, our team has more good guidance! I’m pleased to present 11 fantastic reasons to visit the Collaboration neighborhood in the World of Solutions.

  1. Experience: See, feel, touch, smell, and trial our products. Get fingerprints on the touchscreens and watch us clean them off.
  2. See the latest in the IP Phone 8800 Series: HD video good enough to watch your boss’s dog eat tiny cupcake crumbs.
  3. AeroSmith’s Steven Tyler may be referring to the Collaboration booth when he sings “I don’t want to miss a thing.”
  4. Visit the Infrastructure Hardware Petting Zoo!
  5. Fran might teach you how to arm wrestle.
  6. Our latest video endpoints and phones are sleeker and cooler than the new car you’ve been wanting.
  7. Free coffee.
  8. See the collaboration technology that powers the Wall of America on Jimmy Kimmel Live.
  9. Have the chance to meet “Sparky Jeff” LIVE and in person!
  10. Our booth staff is the most collaborative and our booth has the fewest pillars! (Yes, someone counted!)
  11. We’ll help you get Spark on your phone faster than you can say Chuck Robbins.

Understand the experience from the room, desk, mobile and customer perspective and meet more than 15 of our collaboration partners. Demos focus on Room Experience, Mobile Experience, Desk Experience, and Customer Experience. You can also visit the Endpoint Gallery, Tech Zone, and Collaboration Backstage.

On Tuesday, June 9, be sure to catch theater presentations to learn how customers are achieving measurable business outcomes in case studies.

  • 9:00 – 10:00 a.m. Cisco Mobile Collaboration Solutions
  • 1:00 – 2:00 p.m. Providing a Total Customer Experience
  • 4:00 – 5:00 p.m. How American Century Investments Improved Service without Increasing Contact Center Staff

See you in San Diego! Follow me in the Twittersphere for the latest during the week: @ciscokima

Special thanks to Alexis Doherty, Barnaby Meadows, Jillian Zimmerman, Ross Daniels, Fran Blackburn, Chris Wiborg, Angela Murphy, Kirk McNeil, Jeff Marusak, Lauren Colson, Marcus Gallo, Patty Medberry.

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Collaboration Systems Release 11: Innovation and Integration for the Best Experience

If you’ve been following Cisco Collaboration, you know that we’re focused on the experience.  The whole experience:

  • Product experience for users
  • Sales and support experience for partners
  • Purchase, deployment, and management experience for administrators

The market continues to centralize on unification of voice; video; messaging and presence; conferencing; and extending communications to customer and team meeting environments. Delivering a unified experience becomes even more important.

To that end, we moved to time-based system releases as a way to align feature delivery across development teams. This also lets us provide clarity across our entire collaboration portfolio. About every six months, a Collaboration Systems Release (CSR) updates a large portion of the software powering the collaboration experience. Improvements reach from endpoints to mobile clients to voice and video infrastructure.

As we continue to innovate with new cloud-based offerings like Spark and developer tools like Tropo, systems releases become more important.  All our collaboration experiences are “unified” or integrated. And they’re becoming increasingly connected across premises and cloud. Read More »

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