Customer Journey Solutions Release 12.0 has arrived
Customer Journey Solutions Release 12.0 enhances on-premises and hosted contact center solutions, including intuitive tools that enable agents to drive quicker resolution closure, creating more meaningful customer interactions.
Unlocking the Innovator Within Your Employees
Innovation is about people, their passions and talents, not technology. By focusing on the innovator rather than the innovation, businesses can create a powerful shift in corporate culture.
Architecting Cisco Unified Communications Manager 12.5 – An Evolutionary Tale
The Unified Communications Manager got even better. Release 12.5 is generally available now.
Going Nowhere Fast?
Too much information can turn out to be not enough if the customer doesn’t receive the benefits and your value proposition is not enhanced by the interaction. To take action, put on your customer hat and walk a mile in their shoes – you’d be surprised that what is important may be different – and less complex – than you think.
The 3 Gifts: How Cisco Secretly Changes the World
Kenn shares how Cisco's technology and work/life balance enabled him to work from Thailand while his wife tended to ailing parents, and about giving back to the local community.
The Easy Way to Customize Your Collaboration Technology
Getting collaboration technology to work right for your specific company needs doesn’t have to be difficult. And it doesn’t have to break the bank!
Going Borderless and Defeating Place-ism: The Evolution of Work
We have moved into a more versatile, borderless age in which we are now able to both work and collaborate from anywhere. That’s a big leap forward.
#Workgoals for the Busy Professional This Year
It’s 2019. You’ve returned to the office with a fresh start, positive outlook, and a clean inbox. You’ve planned out your whole Q1, H1, FY19 and you’re raring to go....
Why Are Huddle Spaces So Important and Relevant Now?
Huddle spaces match the pace, mindset, and style of how people want to work now: more frequently and in an ad-hoc fashion. A fusion of human, technology, and environment, they redefine time and space for busy people and their projects.