Bringing Reality to the Cognitive Contact Center
Artificial Intelligence, cloud analytics, and collaboration create cognitive experiences in the contact center
Data Evangelism: Oxymoron, Fluff, or Business Driver?
What is data evangelism's role in the enterprise? Cisco's Chief Data Evangelist shares her data-driven approach to bolster a data intelligent and data enabled enterprise.
Demystifying Artificial Intelligence’s Role in Contact Centers
AI is shaping the future of customer experiences and the contact center Artificial Intelligence (AI) is creating a lot of excitement and there are good reasons for this. According...
Data, Technology, and Women’s Economic Empowerment
Join us on Wednesday, January 30th at 8 am PT to engage in a thoughtful Twitter conversation around data, technology, and women's economic empowerment.
Machine Learning – using DataRobot to scale humans
Machine learning is operationally hard and data science projects, in general, require a lot of manual input. Learn how Data Robot empowers more people than ever to make use of machine learning.
Making Data Work for Businesses and Citizens with Data Curation and Sound Data Privacy Practices
The trend will continue, and it’s important for everyone to understand that the lens through which we view data privacy has a major impact on business.
Managing the 5G Telco Cloud
Buoyant 5G forecasts for APJ mean that mobile service providers in the region must rethink their data center infrastructure to lead in the 5G race.
Cisco’s Democratization of Data: A Common Language of Measurement
By quantifying and measuring “engagement” around content, every single marketing activity can now be planned, goaled, tracked and optimized in a common context, enabling clear understanding of its relative impact.
With Great Data (Comes Great Responsibility)
The two-day Data Symposium, hosted by Cisco’s Data & Analytics organization, flew by in a flurry of panels, breakout sessions, and technical demos. What I didn’t expect was what turned out to be the most valuable. Find out what it was in my latest blog.