#CiscoCX

1 min read

Cisco DevNet is your home for everything programmability with Cisco. Join the global developer community, working with Cisco APIs, to drive innovation.

4 min read

Steve Cox and I sat down with CX Guru Steve Walker to talk about overcoming barriers within a company to make customer experience programs more effective. Read what we discussed.

2 min read

When the playbook is unwritten, the team becomes even more important. Excellence is not preferred, it’s expected. Here’s what 2020 taught us about the need for a differentiated customer experience.

4 min read

Half of what college freshmen learn today will be superfluous when they graduate. We all have to transform. Here’s what Cisco has learned.

4 min read

In unpredictable times, organizations that invest in resilient, adaptive, and transformative IT are in the best position to stay ahead of the unexpected. Learn about the keys to surviving and thriving in this new reality.

4 min read

Recently, at Partner Summit Digital, where the theme was Future Ready, we had the opportunity to share our newest CX innovations and strategies in a virtual partner event unlike any other in Cisco’s history. Here are the important takeaways that demonstrate how Cisco is helping our partners get future ready.

1 min read

Partner Summit Digital is nearly here. See what Julia Chen has to say in her latest blog heading into the largest Cisco Partner event of the year!

3 min read

Organizations must remain constantly alert to detect and defend against the latest cybersecurity threats. Taking basic protection steps can go a long way in reducing vulnerabilities.

3 min read

CX is entering year two of a transformation that includes the adoption of Agile processes across a large global team. Agile is being mapped to business processes, engineering processes, and onwards. Though there are benefits, software development and Agile can be at odds.