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Maria Martinez

Executive Vice President and Chief Customer Experience Officer

As Cisco's Chief Operating Officer, Maria is responsible for the company's operations and transformation, as well as building high-value experiences for its customers, partners, and employees. Martinez oversees Cisco’s Strategy Execution, Customer Success, Renewals, Customer & Partner Experience, Security & Trust, Supply Chain, IT, Services, and Transformation functions. These teams collectively work to accelerate innovation and growth for the company, while helping customers transform their own businesses through Cisco's broad portfolio of hardware, software, subscription and services offerings.

A transformational leader and engineer at heart, Martinez brings more than 35 years of leadership experience from a variety of technology sectors including software, services, hardware and networking technology. Prior to Cisco, Maria served as President, Customer Success at Salesforce, where she was responsible for the onboarding, adoption, and growth of the global customer base. She has held executive positions at industry giants such as Microsoft, Motorola, and AT&T and served as the CEO of IoT startup, Embrace Networks.

Maria proudly serves on the Board of Directors for both McKesson and the Silicon Valley Education Foundation. Martinez has received several distinctions for her leadership, most recently being named as a Technology Visionary on ALPFA’s (Association of Latino Professionals for America) list of 50 Most Powerful Latinas.

She holds a bachelor's degree in electrical engineering from the University of Puerto Rico and a master's degree in computer engineering from Ohio State University.

Articles

April 14, 2021

EXECUTIVE PLATFORM

Life After Agile: Preparing Manufacturers for What Comes Next

Cisco COO Maria Martinez reflects on navigating the future of the manufacturing industry after COVID-19, and how the confluence of Digital Transformation (DX) and Customer Experience (CX) will drive cross-industry collaboration through data transparency among partners, real-time analytics and mobility across the entire supply chain, services at the edge, and more.

April 13, 2021

CUSTOMER EXPERIENCE

Inflection Points are the Catalysts for Innovation

COO Maria Martinez shares how our experience-led approach is powering things never thought possible.

December 3, 2020

CUSTOMER EXPERIENCE

From Transactions to Collaborative Relationships-How 2020 Accelerated the Adoption of Customer Experience

When the playbook is unwritten, the team becomes even more important. Excellence is not preferred, it’s expected. Here’s what 2020 taught us about the need for a differentiated customer experience.

June 16, 2020

EXECUTIVE PLATFORM

Healthcare & Education – the bridge to an Inclusive Future

A rapid transformation is now required for the healthcare and education industries. Their recovery will serve as the engine for our communities and countries to emerge from this pandemic stronger and more inclusive than ever. Cisco will continue to prioritize investments, partnerships, and innovations to accelerate our support in these spaces.

Our Next Step in Customer Experience 

Cisco Customer Experience: an organization and approach that puts all of Cisco behind you, at every step of your technology lifecycle.

Sponsorship fuels a rich and diverse pipeline

Cisco introduced The Multiplier Effect, which asks leaders to pledge to sponsor at least one extraordinary diverse person in their organization and challenge their peers to do the same.